Titus Henderson
Mebane,NC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Decisive Production Supervisor exceptionally skilled at identifying measures to improve production methods and equipment performance. Consistently achieved inventory goals and maintained minimal downtime for production lines.
Overview
22
22
years of professional experience
Work History
Production Supervisor
Freudenberg Performance Materials
04.2010 - 08.2023
- Resolved issues quickly to maintain productivity goals.
- Managed team of 6 production associates, overseeing productive production processes and meeting all deadlines.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Established clear priorities and production quality standards.
- Evaluated existing production processes and identified areas for improvement.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Implemented policies and standard operating procedures for continuous improvement.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
Automotive Sales Consultant
University Ford North
03.2007 - 04.2010
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest Ford Automotive innovations and technological advancements through continuous training.
- Increased business 33% in single quarter
Route Sales Representative
Pepsi Bottling Ventures LLC
12.2003 - 03.2007
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained positive relationships with customers using good communication and follow-through abilities
- Collaborated with customers to identify needs and provided catered solutions
Automotive Sales Consultant
University Ford North
09.2001 - 12.2003
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Located merchandise across various stores to address customer needs.
Education
Certificate - Bioworks
Durham Technical Community College
Durham, NC05.2007
Skills
- Production Targets
- Continuous Improvement
- Quality Control
- Materials Handling
- Schedule Management
- Priority Management
- Training and Mentoring
- Lead Follow up
- Goal Setting
- Documentation and Reporting
- Issue Resolution
- Upselling Strategies
Timeline
Production Supervisor
Freudenberg Performance Materials
04.2010 - 08.2023
Automotive Sales Consultant
University Ford North
03.2007 - 04.2010
Route Sales Representative
Pepsi Bottling Ventures LLC
12.2003 - 03.2007
Automotive Sales Consultant
University Ford North
09.2001 - 12.2003
Certificate - Bioworks
Durham Technical Community College
Similar Profiles
Ayan PandeAyan Pande
Marketing Communications Manager at Freudenberg Performance Materials BVMarketing Communications Manager at Freudenberg Performance Materials BV
Ankit SharmaAnkit Sharma
Sr. Area Sales Manager at Avantor Performance MaterialsSr. Area Sales Manager at Avantor Performance Materials
Clifton HallmanClifton Hallman
Maintenance(Mechanic/EI) at Ascend Performance MaterialsMaintenance(Mechanic/EI) at Ascend Performance Materials