Titus Summers
Accurate cash handling supported smooth checkout service, merchandise restocking, and customer guidance.,Clean, neat, professionally arranged work areas supported positive store presentation.,Attentive listening and detail-focused service contributed to careful, reliable customer support.
Work History
Sales Associate
6 MonthsOperated cash register with accuracy and speed.
Managed handling of financial transactions with accuracy and professionalism.
Managed customer service activities with strong issue resolution focus.
Demonstrated strong sales proficiency across full sales cycle activities.
Cashier
4 Years 1 Month- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
7 Months- Managed inbound customer inquiries, resolving billing, account, and service issues with accuracy.
- Documented call details in CRM systems to maintain complete and compliant records.
- De-escalated dissatisfied customers through active listening and solution-focused communication.
- Processed account updates, orders, and service requests while following company procedures.
- Adhered to call scripts, quality standards, and authentication protocols during customer interactions.
Education
High School Diploma
Janitorial work
Most of the days i have scheduled i usually close i have to clean the store restrooms and i feel like i do an excellent job while cleaning the restrooms. I also have experience in sweeping the stores floor during closing time.