Tityana Burgess
Monroe,LA
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
TTEC
03.2023 - 01.2025
- Diagnosed and troubleshot complex technical problems using remote access tools and ticketing systems.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Chat Support Representative
Chime Solutions
12.2021 - 02.2022
- Resolved customer inquiries through live chat, delivering timely and accurate support.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Customer Service Representative
Teleperformance USA
12.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Super 1 Foods
09.2017 - 10.2019
- Led team initiatives to enhance operational efficiency and streamline processes.
- Developed training programs to mentor and onboard new staff members effectively.
- Analyzed performance metrics to identify areas for improvement and implement strategic solutions.
Cashier
Sonics Drive In
08.2016 - 05.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
Education
High School Diploma -
Delhi High School
Delhi, LA05-2017
Skills
- Technical troubleshooting
- Technical support
- Remote support
- Customer service expert
Timeline
Technical Support Representative
TTEC
03.2023 - 01.2025
Chat Support Representative
Chime Solutions
12.2021 - 02.2022
Customer Service Representative
Teleperformance USA
12.2019 - 04.2021
Assistant Manager
Super 1 Foods
09.2017 - 10.2019
Cashier
Sonics Drive In
08.2016 - 05.2017
High School Diploma -
Delhi High School