Tityani Miller
Jacksonville,FL
Summary
Dynamic Customer Service Representative with over 3 years of experience in delivering exceptional support and resolving complex account inquiries. Highly skilled in managing high call and chat volumes efficiently while maintaining accuracy and attention to detail. Known for being a collaborative team player with a proven track record in enhancing service quality.
Expert in managing Apple financial accounts, processing loan payments, handling credit card inquiries, addressing disputes, and facilitating debit card transfers, IRA and Compact disk knowledge all while upholding compliance standards. Seeking a Customer Service role to utilize strong problem-solving abilities and dedication to customer satisfaction. Committed to delivering outstanding service and fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Member Service Specialist
Vystar Credit Union
10.2024 - Current
- Manage high call volume effectively while maintaining professionalism customer-centric attitude.
- Managed approximately 60 + calls daily
- Assist with credit card issues, ensuring clarity on balances, disputes, and rewards points on credit cards.
- Respond to customer inquiries regarding loan payments, ensuring accuracy and providing detailed information on payment options and schedules.
- Assist customers with credit card inquiries, including balance inquiries, transaction disputes, and rewards program information.
- Guide customers through the process of setting up and managing Individual Retirement Accounts, Addressing questions about contributions, withdrawals, and tax implications.
- Utilize company software to maintain accurate records of customer interactions, transactions, and account changes.
- Process transactions, including indirect auto, mortgage loan payments, credit card payments, and individual retirement account contributions, ensuring compliance with company policies..
- Educate customers on Vystar's products and services, offering tailored recommendations to meet their financial goals.
- Developed tailored product recommendations, aligning Vystar's services with individual customer needs and contributing to increased member satisfaction.
Online Personal Shopper
Walmart
04.2023 - 08.2023
- Addressed and resolved customer inquiries, ensuring satisfaction with a focus on accuracy and promptness
- Prepared customer orders efficiently, maintaining a high level of service quality
- Enhanced the service experience in the gaming department by effectively resolving customer issues
- Exceeded Pick Scores Daily
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
Seasonal Sales Associate
Marshalls
10.2021 - 12.2022
- Delivered high-quality customer service, resolving inquiries and ensuring a positive shopping environment
- Optimized merchandise organization and display, contributing to an enhanced in-store experience and customer engagement
- Supported sales objectives by maintaining accurate stock levels and executing appealing visual merchandising strategies
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Process Associate
Genpact
01.2022 - 08.2022
- Managed Apple Card activations and facilitated credit limit modifications, ensuring compliance with privacy laws and enhancing customer financial capabilities
- Exceeded High Customer Service Surveys monthly
- Addressed and resolved customer disputes promptly, supporting continuous customer loyalty and satisfaction
- Uphold strict compliance with the Privacy Act, reinforcing the integrity and trustworthiness of financial transactions
- Performed chat support duties coupled with accurate data entry tasks, ensuring effective customer service and record-keeping
Call Center Agent
Symphony Placements
07.2021 - 12.2021
- Provided comprehensive customer support, addressing a range of healthcare insurance queries with an emphasis on empathetic service and customer satisfaction
- Resolved customer inquiries efficiently, utilizing strong communication skills to enhance client understanding and trust
- Maintained accuracy in managing customer accounts, ensuring each inquiry was thoroughly addressed and documented
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Fanatics Distribution Picker
Fanatics
10.2018 - 02.2019
- Selected and prepared customer orders with high accuracy, ensuring meticulous adherence to specifications
- Contributed to team efforts to meet tight deadlines, upholding the commitment to timely order completion and customer service excellence
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
Education
High School Diploma -
William M Raines
Skills
- Typing Speed 50 WPM
- Empathy
- Analytical Thinker
- Process Improvement
- Financial Services
- Negotiation Skills
- Data Entry
- Call Center Experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Critical Thinking
- Efficient Issue Resolution
- Payment Processing
- Customer Service
- Live Chat
- High Volume Call Handling
- Excel in Data Entry
- Integrity
- Fast Learner
- Empathetic
- Reliable
- Great Communication Skills
- Self-Motivated
- Capable of Handling Multiple Tasks
- Problem-Solver
- Time Management
- Adaptable
- Creative Thinker
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Active Listening
- Dispute Resolution
- Great Organizational Skills
- Quality-Oriented Team Player
- Problem-solving
- Communication Skills
- Multitasking
- Payment management
- Outbound calls
- Money handling
- Phone etiquette
- Inbound calls
Proficient in utilizing these tools and more
Avaya
Quick assist
Agent portal
Web Admin
OKTA
Console (WAC)
Atlas
Bill payer
FIS image centre
Citrix
Money gram
Mconsole
Client workstation
Client central
Compass Digital
Persona
Harland
LivePerson
Laserfiche
Payment Application Support System
Online Account Opening Tool
Personix
Timeline
Member Service Specialist
Vystar Credit Union
10.2024 - Current
Online Personal Shopper
Walmart
04.2023 - 08.2023
Process Associate
Genpact
01.2022 - 08.2022
Seasonal Sales Associate
Marshalls
10.2021 - 12.2022
Call Center Agent
Symphony Placements
07.2021 - 12.2021
Fanatics Distribution Picker
Fanatics
10.2018 - 02.2019
High School Diploma -
William M Raines
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