Summary
Overview
Work History
Education
Skills
Timeline
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Tiuneka Stewart

Baton Rouge,LA

Summary

Detailed-oriented individual with hands-on experience in customer service and talent for navigating challenges. Proven ability to handle multiple tasks effectively and efficiently in fast-past environments. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Delivery Service Driver

BMH/Amazon
05.2025 - Current
  • Delivered packages efficiently to designated locations while adhering to safety protocols.
  • Navigated various routes using GPS systems to optimize delivery times and reduce delays.
  • Loaded truck and properly secured items to prevent damage for delivery
  • Verified accuracy of all deliveries against order forms

Customer Support Specialist

Westaff Staffing Agency
10.2023 - 03.2024
  • Verified H/O qualification for financial aid to repair damage to primary residence caused by natural disaster.
  • Aided H/O with filling out forms for financial aid to replace primary residence that was destroyed or damaged beyond repair.
  • Assisted H/O with applying for (SBA) Small Business Administration loans to cover uninsured or uncompensated losses.
  • Created profiles for new customers and updated existing customers info into data base.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customers concerns.

Engagement Specialist

Carenet Healthcare
06.2021 - 10.2022
  • Reach out to members for wellness screenings, appointment scheduling, insurance or benefits questions; also handle incoming member inquiries.
  • Schedule preventive screenings, visit appointments, vaccination clinics, or telehealth consultations.
  • Help members understand insurance coverage, find in-network providers, and offer cost-saving guidance.
  • Log interactions accurately, navigate CRM/client portals, follow specific call flows and protocols.
  • Ensure privacy and security of health information at all times .

Receptionist

Ammon Staffing
11.2016 - 02.2020
  • Greet clients and guests with a friendly demeanor and create a positive first impression.
  • Perform administrative tasks such as filing, data entry, sorting mail, and distributing correspondence.
  • Created and updated spreadsheets to track and report data.
  • Assist with light administrative tasks across the office as needed.
  • Keep the front desk and lobby clean, tidy, and organized.

Secretary

Electrical Wholesalers
01.2013 - 10.2016
  • Processed invoices, taxes, monthly close-outs and input data.
  • Answered inbound calls to take messages and re-route callers.
  • Maintained accurate file records, and processed income correspondence.
  • Sorted and distributed mail

Education

No Degree - Psychology

Upper Iowa University
Baton Rouge, LA
06-2028

Skills

  • Customer Service & Call Handling (Inbound/Outbound)
  • HIPAA Compliance & Confidentiality
  • Scheduling & Care Coordination
  • Insurance Verification & Claims Support
  • CRM & EMR Software ( Salesforce )
  • Strong interpersonal and emotional intelligence skills
  • Strong Verbal & Written Communication
  • Conflict Resolution & Patient Advocacy
  • Data Entry & Documentation Accuracy
  • Problem-solving
  • Technical issue troubleshooting
  • Multitasking Abilities

Timeline

Delivery Service Driver

BMH/Amazon
05.2025 - Current

Customer Support Specialist

Westaff Staffing Agency
10.2023 - 03.2024

Engagement Specialist

Carenet Healthcare
06.2021 - 10.2022

Receptionist

Ammon Staffing
11.2016 - 02.2020

Secretary

Electrical Wholesalers
01.2013 - 10.2016

No Degree - Psychology

Upper Iowa University

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