Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tivanni Clark

Columbus,GA

Summary

Customer service professional seeking a professional role with a diverse company. Skilled over five years of customer service and establishing rapport with clients. Self motivated with exceptional communication and computer abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Conventional Munitions Crew Chief

Air Force
01.2021 - 07.2023
  • Completed routine inspections of equipment and associated records to check compliance with safety and operational requirements.
  • Managed and motivated 15+ soldiers to optimize routine procedures and effectively complete special projects.
  • Leveraged quality control and production knowledge to improve base and field operations.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Work in team settings, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • In charge of manning and appointment for in my shop

DFA

Rolling Hills Food Services
02.2020 - 12.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server/Hooters Girl

Hooters Inc.
03.2016 - 04.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives..
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guest

Cashier

Taco Bell
06.2016 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Sales Associate

Dollar General
01.2015 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked collaboratively in team environment.
  • Prioritized and accomplished wide range of task each shift.
  • Maintained adherence to all company protocols.
  • Trained and served as a peer coach for new sales associates.

Clerical Assistant

H N G Financial
03.2013 - 11.2015
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Interacted with customers by phone, email, or in-person to provide information.
    • Responded to inquiries from callers seeking information.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Maintained complete records of client tax returns and supporting documentation in secured areas.
    • Prepared packages for shipment, pickup or courier delivery to customers.
    • Kept reception area clean and neat to give visitors a positive impression of the company.
    • Screened all visitors and directed them to the correct employee or office.

Education

High School Diploma -

Carver High School
Columbus, GA

Business Management

West Georgia Technical College
La Grange, GA

Skills

  • Skilled problem solver
  • Customer Satisfaction
  • Effective Communication
  • Goal-oriented
  • Credit card processing
  • Computer literate
  • Quick learner
  • Administrative tasks
  • Telephone etiquette
  • Strong interpersonal skills
  • Motivated team player
  • CallSelect communication systems
  • MS Windows proficient
  • Types 35WPM

Timeline

Conventional Munitions Crew Chief

Air Force
01.2021 - 07.2023

DFA

Rolling Hills Food Services
02.2020 - 12.2021

Cashier

Taco Bell
06.2016 - 05.2017

Server/Hooters Girl

Hooters Inc.
03.2016 - 04.2019

Sales Associate

Dollar General
01.2015 - 06.2016

Clerical Assistant

H N G Financial
03.2013 - 11.2015

High School Diploma -

Carver High School

Business Management

West Georgia Technical College

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Tivanni Clark