TIVANNI CLARK
Columbus,,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Conventional Munitions Crew Chief
Air Force
Minot, ND
01.2021 - 07.2023
- Supervised administrative duties, prepared daily routines and maintained operational records.
- Conducted surveillance missions to secure details regarding enemy activities and locations.
- Reviewed and analyzed combat plans to coordinate combat maneuvers.
- Supervised, directed and motivated subordinate soldiers during day-to-day duties and special projects.
- Applied production and quality control standards to optimize shop and field operations.
- Directed soldiers responsible for firing heavy guns and missile systems.
- Supervised and assisted in operations, maintenance and repair of weapon control equipment and systems.
Dining Facility Attendant
Rolling Hills Food Services
Fort Benning, GA
02.2020 - 12.2021
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Maintained order and cleanliness of work areas to conform with health codes.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Resolved customer concerns and relayed relevant information to supervisor.
Server/Hooters Girl
Hooters Inc.
Douglasville, GA
03.2016 - 04.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Front End Cashier
Taco Bell
Carrollton, GA
06.2016 - 05.2017
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Kept register terminal area and store clean and orderly.
- Processed sales, returns and exchanges using POS register system.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Associate
Dollar General Market
Carrollton, GA
01.2015 - 06.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Clerical Assistant
H N G Financial
03.2013 - 11.2015
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Business Management -
West Georgia Technical College
La Grange, GAHigh School Diploma -
Carver High School
Columbus, GASkills
- Munitions Handling
- Combat Survival
- Microsoft Office expertise
- Customer Data Confidentiality
- Order and Refund Processing
- Understanding Customer Needs
- Data Entry and Maintenance
- Time Management
- Customer Retention Strategies
- System Implementation
- Business Development Understanding
- Microsoft Office Expertise
- Interpersonal communication
- Scheduling
- Empathy
- Attention to detail
Timeline
Conventional Munitions Crew Chief
Air Force
01.2021 - 07.2023
Dining Facility Attendant
Rolling Hills Food Services
02.2020 - 12.2021
Front End Cashier
Taco Bell
06.2016 - 05.2017
Server/Hooters Girl
Hooters Inc.
03.2016 - 04.2019
Customer Service Associate
Dollar General Market
01.2015 - 06.2016
Clerical Assistant
H N G Financial
03.2013 - 11.2015
Business Management -
West Georgia Technical College
High School Diploma -
Carver High School
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