Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tivanni Clark

Columbus,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Data Entry

RemX, McKesson
07.2024 - 02.2025
  • Ensured accurate order processing through meticulous data entry and verification of customer information.
  • Maintained accurate patient records through diligent data entry and verification procedures.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Consistently met deadlines for data entry, improving overall efficiency of the department.
  • Managed over 30 faxes per day from customers.
  • Paid attention to detail while completing assignments.

Logistics Account Executive

Total Quality Logistics Inc.
11.2023 - 04.2024
  • Managed customer relationships and provided exceptional service to ensure customer satisfaction
  • Resolved customer complaints in a timely manner while maintaining strong customer relations
  • Monitored shipment progress, tracked orders and updated customers on order status
  • Collaborated with suppliers to negotiate contracts, secure discounts and improve service levels
  • Maintained up-to-date knowledge of regulations related to shipping and transportation processes
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals
  • Escalated claims
  • Prospecting

Conventional Munitions Crew Chief

Air Force
01.2021 - 07.2023

Supervised administrative duties, prepared daily routines and maintained operational records

  • Conducted surveillance missions to secure details regarding enemy activities and locations
  • Reviewed and analyzed combat plans to coordinate combat maneuvers
  • Supervised, directed and motivated subordinate soldiers during day-to-day duties and special projects
  • Applied production and quality control standards to optimize shop and field operations
  • Directed soldiers responsible for firing heavy guns and missile systems
  • Perform quality assurance checks on munitions
  • Supervised and assisted in operations, maintenance and repair of weapon control equipment and systems
  • Managed 40 personal while scheduling per day.

Dining Facility Attendant

Rolling Hills Food Services
02.2020 - 12.2020
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
  • Maintained order and cleanliness of work areas to conform with health codes
  • Updated food displays, cases and other customer-facing areas to increase sales of special items
  • Communicated effectively with deli counter customers to answer questions and make recommendations
  • Resolved customer concerns and relayed relevant information to supervisor

Server/Hooters Girl

Hooters Inc.
03.2016 - 04.2019
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Greeted customers, answered questions and recommended specials to increase profits
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations

Front End Cashier

Taco Bell
06.2016 - 05.2017
  • Handled cash, card, check, gift card and coupon transactions for customer purchases
  • Packed and bagged products according to customer preferences
  • Kept register terminal area and store clean and orderly
  • Processed sales, returns and exchanges using POS register system
  • Addressed and resolved customer complaints with friendly and level-headed assistance
  • Learned roles of other departments to provide coverage and keep store operational

Customer Service Associate

Dollar General Market
01.2015 - 06.2016
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Consulted with customers regarding needs and addressed concerns
  • Followed policies and procedures to meet or exceed established performance requirements
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Clerical Assistant

H N G Financial
03.2013 - 11.2015
  • Kept office records organized and supplies well-stocked for optimal team performance
  • Answered office phone and emails to schedule appointments, answer questions and document information
  • Created reports and other types of documentation, which often contained sensitive and confidential data
  • Answered multi-line telephone system and routed calls to appropriate personnel
  • Enhanced record keeping storage space and usability by reorganizing physical filing systems
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Help file and re-organized over 100 client documents for clients per day,

Education

Business Management -

West Georgia Technical College
La Grange, GA

High School Diploma -

Carver High School
Columbus, GA

Associate of Science - Business Administration

Strayer University
Atlanta, GA
09-2025

Skills

  • Data-driven problem solving
  • Experienced in utilizing Microsoft Office tools
  • Order fulfillment and return handling
  • Proficient With Computer Applications
  • Data entry proficiency
  • Effective time organization
  • Skilled in high-pressure environments
  • Proficient in typing at 35 wpm
  • Adaptable learner
  • Retention program management
  • Call handling expertise
  • Business development expertise
  • Microsoft Office, Excel Expertise
  • Verbal, Listening, and Written communication skills
  • Appointment coordination
  • Customer service expertise
  • Detail-oriented organization
  • Medical data entry

Timeline

Data Entry

RemX, McKesson
07.2024 - 02.2025

Logistics Account Executive

Total Quality Logistics Inc.
11.2023 - 04.2024

Conventional Munitions Crew Chief

Air Force
01.2021 - 07.2023

Dining Facility Attendant

Rolling Hills Food Services
02.2020 - 12.2020

Front End Cashier

Taco Bell
06.2016 - 05.2017

Server/Hooters Girl

Hooters Inc.
03.2016 - 04.2019

Customer Service Associate

Dollar General Market
01.2015 - 06.2016

Clerical Assistant

H N G Financial
03.2013 - 11.2015

Business Management -

West Georgia Technical College

High School Diploma -

Carver High School

Associate of Science - Business Administration

Strayer University