Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wadsonn Derazin

1137 BRIMSTONE CIRCLE

Summary

Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist/Loss Prevention Officer

Medline
WINTER HAVEN
11.2021 - Current
  • Assisted customers with product inquiries and order status updates.
  • Processed customer orders using Medline's order management system.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Created reports on customer service, sales activities, and inventory levels.
  • Researched competitive markets to determine best practices in pricing, promotions, advertising.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Customer care

GC Services
06.2015 - 08.2020
  • Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.
  • Managed day-to-day operations of the Customer Care team, including scheduling shifts and assigning tasks.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Evaluated existing processes and procedures related to customer care operations in order to suggest improvements where needed.
  • Developed best practices, guidelines, and protocols for providing excellent customer care.

Education

Associate of Applied Business - Business Administration

Hillsborough Community College
Tampa, FL

Business Administration And Management

University of South Florida
Tampa, FL

Skills

  • Team leadership
  • Sales strategies
  • Effective communication
  • Quality assurance
  • Multitasking and organization
  • Call center experience
  • CRM software
  • Technical troubleshooting
  • Help desk support

Timeline

Customer Support Specialist/Loss Prevention Officer

Medline
11.2021 - Current

Customer care

GC Services
06.2015 - 08.2020

Associate of Applied Business - Business Administration

Hillsborough Community College

Business Administration And Management

University of South Florida

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