Summary
Overview
Work History
Education
Skills
Additional Knowledge Skills
Professional Highlights
Timeline
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Tiwana Askey

Las Colinas,USA

Summary

Articulate, persuasive, and innovative communicator with established credibility and personal integrity that leaves lasting impressions with customers (internal and external).

Overview

25
25
years of professional experience

Work History

Sr Customer Onboarding Specialist

McKesson
07.2021 - Current
  • Successfully managed the onboarding of 18-20 customer accounts monthly, ensuring a seamless transition and high customer satisfaction.
  • Developed and implemented process improvements that enhanced operational efficiency and customer satisfaction within the pharmacy inventory management sector.
  • Leveraged strong project management skills to execute complex account management strategies for large retail and healthcare system customers.
  • Facilitated business review preparations, including data collection and consolidation, to support strategic decision-making and customer relationship enhancements.
  • Provided consultative experience in a pharmaceutical setting, optimizing inventory management and supply chain capabilities.
  • Demonstrated strong executive presence and the ability to maintain high levels of customer satisfaction, reflected in consistently high net promoter scores.
  • Collaborated cross-functionally to gather the voice of the customer, aiding in the prioritization of software enhancements and product improvements.
  • Utilized advanced Microsoft Office skills, including PowerPoint and Excel, to deliver compelling business case presentations and analyses.
  • Applied robust problem-solving skills to resolve complex contract administration issues, ensuring compliance and customer satisfaction.
  • Fostered strong client and vendor relations, enhancing business growth and generating revenue through effective negotiation and strategic partnerships.
  • Recognized for excellence in execution and quality assurance, receiving numerous awards for outstanding performance in customer service and account management.
  • Working knowledge of Dashboard, Excel, SFDC, Oracle JD 9.1, Oracle SQL, SAP and Smartsheet

Adjunct Instructor

Tarrant County College
05.2016 - Current
  • To assist students in their learning process by utilizing all appropriate College resources, materials, facilities and educational technologies available to complement the teaching and learning process
  • Facilitated daily classes up to 20 students regarding Customer Excellence
  • Designed and implemented comprehensive college guidance program for high school students
  • Created training modules for customer service skills on how to communicate and negotiate effectively
  • Lead seminars and workshops, and assist students with search techniques, resume preparation, interviewing skills, networking and recruiting schedules
  • Maintain updated career resource materials, including current publications on various career fields, major companies, and job market

Contract Administration | CSS

McKesson
07.2019 - 07.2021
  • Responsible for the daily administration of supplier contracts and issue resolution for high profile customers
  • Work directly with suppliers to ensure the timely and accurate administration of contracts and the resolution of issues
  • With solid knowledge of internal systems and contract compliance to resolve complex and chargeback issues
  • Provide support to Primary Care, Extended Care, and Moore Medical business segments for McKesson Medical-Surgical customers and partners through resolution of escalated issues, performance of eligibility and pricing audit
  • Identified discrepancies in pricing for customers via GPO report, determined action based on discrepancy type
  • Ability to solve and resolve issues related to customer service, process improvement and departmental goals and strategies
  • Working knowledge of Dashboard, Excel, Salesforce.com, Oracle JD 9.1, Oracle SQL and Microsoft Office

Management Analyst

City of Fort Worth
03.2018 - 07.2019
  • Performs a wide variety of analytical support duties related to organizational analysis and/or budget preparation and monitoring
  • Analyzes systems, procedures and operations; designs and implements improved systems, procedures and methods; and performs a variety of analytical and administrative tasks
  • Support for AR/AP and purchasing team
  • Process monthly reports for the division and post them appropriately (request for quotes, purchase order and follow-up)
  • Provide weekly discrepancy reports to suppliers
  • Develop and maintain strong partnerships with internal and external partners
  • Process contracts and interagency agreements
  • Perform routine post-award management activities including PO acknowledgement, delivery status, expedites, risk mitigation, receiving issues and invoice concerns
  • Analyzing all aspects of the financial system as it pertains to the PARD including more than $8.3 million in general fund expenditures
  • Reconciles chargebacks in accordance with approved guidelines
  • Examine Chargebacks errors on daily reports communicating the activity and providing documentation to external and internal suppliers
  • Draft, review and finalize policies and memoranda for Park & Recreation Department

Account Manager | Stakeholder Relations

Sprint/AT&T
06.2000 - 12.2016
  • Skill professional in Business Development, Customer Retention, Customer Growth, Business Process Improvement and Sales
  • 8% or greater sales YoY in the telecommunication industry
  • Managed daily case management activities and led meetings regarding process, scheduling, production, and delivery timeline
  • Facilitated project setup, subcontracting strategy, contract changes, communications, and stakeholder/subcontractor relations in a professional demeanor
  • Increased productivity and functionality by restructuring customers ordering process using the online database
  • Created and implemented new system which resulted in improved customer service and fulfillment of orders
  • Coordination and upkeep of assigned client relationship management (CRM) data client account management
  • Proactively work with suppliers to ensure compliance with contracts regulations and policies
  • Reviewed customer contract database to ensure timely notification of expiring contracts
  • Ensured accurate and timely updated to customer opportunities within the Salesforce database and customer portal requiring attention to detail and timely completion of tasks to meet required deadlines
  • Help develop internal communication and business development processes to ensure seamless coordination among different teams working on the project
  • Facilitated financial reconciliation of pricing and contracted discrepancies, day-to-day support
  • Conduct formal negotiations with suppliers to achieve fair and reasonable results
  • Multi-task and perform effectively in a dynamic, fast paced, changing environment
  • Providing support with Windows Microsoft File server, mapping drives for terminal to terminal
  • Assists with purchasing and other department staff responsible for ordering, receiving, and monitoring assigned contracts along with methods and techniques for best practices for procurement
  • Supported senior management in critical decision-making and recommendations regarding procurement initiatives by producing detailed inspection reports as well as serves as technical and systems liaison to other departments and outside suppliers
  • Evaluated project performances and identified strategies to improve product/systems, reliability, and maintenance
  • Make necessary adjustments with suppliers regarding replacements, incomplete orders, warranty claims or damaged supplies
  • Provides training to end-users on new or existing systems, answer questions and provide job aids
  • Created and implemented new system which resulted in improved customer service and fulfillment of orders
  • Served as single point of contact/liaison for reviewing and resolving subcontractor’s documentation in accordance with company policies and or government regulations
  • Formulate, negotiate, establish and administer annual purchase bids/agreement arrangements for a range of suppliers and or services

Education

Master of Business Administration -

Northwood University
Midland, MI

Bachelor of Business Administration - Management

Northwood University
Midland, MI

Associate of Arts - Business

Tarrant County College
Fort Worth, TX

Skills

  • Project Management
  • Process Improvements
  • Senior Management Interaction
  • Cost Analysis
  • Problem-Solving Skills
  • Cross Functional Collaboration
  • Contract Negotiation
  • Generating Revenue
  • Client Relations
  • Vendor Relations
  • Time Management
  • Financial Concepts

Additional Knowledge Skills

  • Highly motivated individual capable of handling multiple projects.
  • Professional individual with experience communicating with clients.
  • Ability to develop dialogue with prospective clients.
  • Strong time management skills.
  • Expert Excel knowledge including macros and pivot tables.

Professional Highlights

  • Team Champion for Process Change with Business Customers, 01/01/12 - 12/31/15
  • B2B National Account Management (DisneyWorld, Sears Holding, Waste Management), 01/01/11 - 12/31/15
  • Consecutive Acknowledgement from Senior Leadership for Excellence in Execution, 01/01/10 - 12/31/15
  • 100 Percentile Quality Assurance Award Recipient - Sprint Communications, 01/01/08 - 12/31/15
  • Customer Excellence Award Recipient - AT&T Communications (10-time Recipient), 01/01/02 - 12/31/04
  • SME (Subject Matter Expert) for the Specialty Device Group within the Sprint Corporation, 01/01/06 - 12/31/15

Timeline

Sr Customer Onboarding Specialist

McKesson
07.2021 - Current

Contract Administration | CSS

McKesson
07.2019 - 07.2021

Management Analyst

City of Fort Worth
03.2018 - 07.2019

Adjunct Instructor

Tarrant County College
05.2016 - Current

Account Manager | Stakeholder Relations

Sprint/AT&T
06.2000 - 12.2016

Bachelor of Business Administration - Management

Northwood University

Associate of Arts - Business

Tarrant County College

Master of Business Administration -

Northwood University

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Tiwana Askey