Summary
Work History
Education
Skills
Timeline
Generic

Tiwana Hicks

Gaffney,SC

Summary

Dynamic and detail-oriented professional with extensive experience at Cherokee Medical Center, excelling in office administration and customer service. Proven ability to enhance workflow efficiency and manage executive calendars. Skilled in document preparation and communication, fostering positive relationships and supporting team success. Recognized for improving meeting effectiveness and ensuring seamless operations.

Work History

Secretary

Cherokee Medical Center
  • Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Improved office workflow by redesigning document submission process.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Answered multi-line phone system and enthusiastically greeted callers.

Summer Camp Counselor

YMCA
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.

Substitute Teacher

Cherokee County Schools
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

Dental Assistant/ Medical Assistant

Spartanburg Technical College
Spartanburg, SC

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management

Timeline

Secretary

Cherokee Medical Center

Summer Camp Counselor

YMCA

Substitute Teacher

Cherokee County Schools

Dental Assistant/ Medical Assistant

Spartanburg Technical College