TIWANDA EDWARDS
LAKE PARK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
ACTING SUPERVISOR
Riviera Beach Police Department
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
911 Telecommunicator
Riviera Beach Police Department
11.2000 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
Education
Associate of Science - Computer Programming
PALM BEACH STATE COLLEGE
3160 PGA BLVD, PALM BEACH GARDENS FL 33410High School Diploma -
William T. Dwyer High School
Palm Beach Gardens, FL06.1997
Skills
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
- Operations Management
- Policy Enforcement
- Analytical Thinking
- Idea Development and Brainstorming
- Process Analysis
Certification
- NCIC/FCIC Access certification.
- Communication Training Officer (CTO) certification.
- Florida Department of Health 911 Public Safety Telecommunicator certification.
Timeline
911 Telecommunicator
Riviera Beach Police Department
11.2000 - Current
ACTING SUPERVISOR
Riviera Beach Police Department
Associate of Science - Computer Programming
PALM BEACH STATE COLLEGE
High School Diploma -
William T. Dwyer High School
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