Tiyanna (Tiy) Harris
Detroit,MI
Summary
I’m an extremely Hardworking, Determined, and Creative Psychology College student seeking for a full or Part-time position. Authorized to work in the United States for any employer. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in clothing industry. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
12
12
years of professional experience
Work History
Personal Assistant
New Direction Learning Center
Warren, MI
06.2016 - 08.2016
- Running errands, preparing papers for meetings, taking notes, and answering phone calls/emails.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
Teacher’s Assistant, Clerical Worker, and Vocal Instructor’s Assistant
Mentoring Teenagers
Warren, MI
09.2016 - 01.2018
- Offers solid critical thinking skills and a desire to pursue a career in psychology
- Learning through lectures from seasoned instructors and during invigorating group discussions where students safely share their thoughts and ideas.
- Managed inventory, placed orders and handled payment for office supplies.
- Authored clear and professional business documents.
Executive Director’s Assistant
New Direction Learning Center, Mentoring Children
06.2017 - 08.2017
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
Executive Director’s Assistant
New Direction Learning Center, Mentoring Children
06.2016 - 07.2016
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Prepared and edited correspondence, presentations, reports and memos to foster outstanding communication and responsiveness.
Cashier/Sales Associate
Macy's / Bloomingdale
Sterling Heights, MI
10.2015 - 03.2016
- Ring up customers when they were ready to make their purchase, take payments of cash, credit, debit or checks and clean up my areas.
Jumpstart Mentoring
06.2015 - 08.2015
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
Customer Service Associate
Kohls Corp
Roseville, MI
02.2018 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
Office Manager
Change Logistics LLC
Greer, SC
11.2019 - 04.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
Overnight Crew Member
Planet Fitness Gym
Warren, MI
05.2021 - 10.2021
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Completed regular cycle counts and inventory audits.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked aisles for spills to complete quick clean-up.
- Supported promotional plans by updating signage with price changes.
Business Owner
Tiy-Dye LLC
Detroit, MI
01.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Advisor
Best Buy
Madison Heights, MI
10.2021 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
Photography Editor
Tiy-Dye LLC
Detroit, MI
01.2020 - Current
- Used Adobe Photoshop and Adobe Lightroom to crop, invert and control light and color properties of photos.
- Organized shoots from planning, scheduling, and styling to post-production.
- Researched image libraries to locate appropriate photographs for stock use.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops and lighting.
- Edited, toned, captioned and uploaded photographs for publication.
- Shot photographs in controlled lab, field and remote environments.
Education
Associate of Arts - Psychology
Lake Michigan College
Benton Harbor, MIHigh School Diploma -
Detroit School of Arts
Detroit, MI06.2016
Skills
- Strong Sales and great Customer Services Skills, Excellent communication skills, Highly-Motivated Team Player
- Video Conferencing Software
- Shipping and Receiving Packages
- Business Correspondence
- Valid Driver's License
- Meeting Agenda Preparation
- Protective Equipment Knowledge
- Image Manipulation
- Adobe Photoshop
- Image Editing
- Brand Awareness
- POS Systems
- Customer Inquiries
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Interpretation and Translation Services
Timeline
Sales Advisor
Best Buy
10.2021 - Current
Overnight Crew Member
Planet Fitness Gym
05.2021 - 10.2021
Photography Editor
Tiy-Dye LLC
01.2020 - Current
Office Manager
Change Logistics LLC
11.2019 - 04.2021
Business Owner
Tiy-Dye LLC
01.2019 - Current
Customer Service Associate
Kohls Corp
02.2018 - 10.2019
Executive Director’s Assistant
New Direction Learning Center, Mentoring Children
06.2017 - 08.2017
Teacher’s Assistant, Clerical Worker, and Vocal Instructor’s Assistant
Mentoring Teenagers
09.2016 - 01.2018
Personal Assistant
New Direction Learning Center
06.2016 - 08.2016
Executive Director’s Assistant
New Direction Learning Center, Mentoring Children
06.2016 - 07.2016
Cashier/Sales Associate
Macy's / Bloomingdale
10.2015 - 03.2016
Jumpstart Mentoring
06.2015 - 08.2015
Associate of Arts - Psychology
Lake Michigan College
High School Diploma -
Detroit School of Arts
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