Summary
Overview
Work History
Education
Skills
Timeline
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Tiya Rooks

Greensboro,NC

Summary

Driven professional with a proven track record at the United States Postal Service, adept in handling and sorting mail with a keen focus on workplace safety and team collaboration. Excelled in fast-paced environments, enhancing productivity and confidentiality awareness. Demonstrated problem-solving skills and postal regulations knowledge, contributing to efficient operational workflows and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Mail Handler

United States Postal Service
10.2016 - Current
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
  • Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
  • Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.

Sales Floor Team Member

Walmart
03.2015 - 02.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Supported promotional plans by updating signage with price changes.
  • Assisted in maintaining a clean and organized sales floor, promoting a positive shopping experience.
  • Conducted regular price audits to ensure accuracy of all sales tags, reducing potential complaints or confusion among customers.
  • Drove repeat business through excellent communication skills while building rapport with customers during their shopping experience.

Wireless Care Member

KBG
05.2012 - 09.2014
  • Provided exceptional technical support, reducing repeat calls related to unresolved issues.
  • Kept abreast of industry trends and new technologies, offering knowledgeable advice to customers.
  • Served as a reliable resource for colleagues seeking assistance or information on complex cases.
  • Acted as a liaison between customers and other departments when necessary for efficient case resolution.
  • Assisted customers with device setup and configuration, ensuring optimal performance.
  • Enhanced customer satisfaction by resolving wireless service issues promptly and efficiently.
  • Was promoted within a group of team members to assist with training new hires on calls after their classroom training.
  • Managed high-stress situations with professionalism and empathy, maintaining positive customer relationships under challenging circumstances.

Education

No Degree - Accounting

N.C. A&T State University
Greensboro, NC
06.2011

High School Diploma -

Western Guilford High School
Greensboro, NC
06.2007

Skills

  • Handling and sorting mail
  • Team Collaboration
  • Problem-solving skills
  • Workplace Safety
  • Deadline-oriented
  • Package handling
  • Postal regulations knowledge
  • Confidentiality Awareness
  • Route Planning
  • Production goal setting
  • Truck loading

Timeline

Mail Handler

United States Postal Service
10.2016 - Current

Sales Floor Team Member

Walmart
03.2015 - 02.2016

Wireless Care Member

KBG
05.2012 - 09.2014

No Degree - Accounting

N.C. A&T State University

High School Diploma -

Western Guilford High School

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Tiya Rooks