Tiya Scott
Bolingbrook
Summary
Highly motivated and detail-oriented recent Paralegal Studies graduate from Joliet Junior College, with hands-on experience in legal research, drafting, and case management.
Overview
11
11
years of professional experience
Work History
Debt Collector
Nationwide Credit & Collection
Oak Brook
01.2021 - 08.2024
- Managed collections for outstanding debts, successfully negotiating payment solutions that improved recovery rates.
- Established payment plans and resolved disputes through clear communication with clients, fostering positive relationships.
- Analyzed account information to identify high-risk accounts for priority follow-up.
- Educated clients on rights and obligations under debt collection laws, ensuring compliance and enhancing client understanding.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Trained new staff on collection procedures and best practices for client engagement.
- Processed incoming payments from customers according to established procedures.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
Customer Service Representative
Scrip Companies
Bolingbrook
08.2018 - 04.2020
- Provided exceptional support to customers through phone and email inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints efficiently, contributing to customer satisfaction and loyalty.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on product features and services for informed decisions.
- Conducted follow-up calls with customers post-resolution, ensuring ongoing satisfaction and support.
- Facilitated training sessions for new representatives, enhancing their understanding of company policies.
Dietary Aide
Lacey Creek Supportive Living
Downers Grove
01.2016 - 08.2018
- Prepared meals aligned with dietary guidelines to meet residents' nutritional needs.
- Assisted in serving food and beverages to enhance residents' dining experience during meal times.
- Engaged with residents to gather insights on dietary preferences and restrictions.
- Informed supervisor about any changes in patients' dietary needs or preferences.
- Followed dietary procedures in accordance with established policies.
- Maintained cleanliness and organization of kitchen and dining areas.
- Participated in training new staff on kitchen protocols and procedures.
- Engaged with residents to provide positive and enriching experiences.
Crew Member
Taco Bell
Bolingbrook
11.2013 - 08.2015
- Assisted customers with orders, delivering tailored service to enhance satisfaction and drive repeat business.
- Provided excellent customer service, fostering a welcoming atmosphere that encouraged guest loyalty.3
- Managed cash register, ensuring accurate and efficient transaction processing for a seamless customer experience.
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment, maintaining cleanliness and safety protocols.2
Education
Associate of Applied Science - Paralegal Studies
Joliet Junior College
Joliet, IL05-2026
High School Diploma -
Bolingbrook High School
Bolingbrook 05-2015
Skills
- Debt collection strategies
- Regulatory compliance
- Account management
- Case management
- Document preparation
- Document drafting
- Proofreading
- Attention to detail
- Research and data collection
- File organization
- Calendar management
- Time management
- Communication skills
- Conflict resolution
- Client communication
- Negotiation skills
- Customer service
- Team collaboration
- Training and development
- Data entry
Timeline
Debt Collector
Nationwide Credit & Collection
01.2021 - 08.2024
Customer Service Representative
Scrip Companies
08.2018 - 04.2020
Dietary Aide
Lacey Creek Supportive Living
01.2016 - 08.2018
Crew Member
Taco Bell
11.2013 - 08.2015
Associate of Applied Science - Paralegal Studies
Joliet Junior College
High School Diploma -
Bolingbrook High School