Tiyah A. Jackson BSN, RN
Palo Alto,CA
Summary
Healthcare professional well-versed in managing patient care teams and improving clinical workflows. Proven record in enhancing patient outcomes through effective care plans and team collaboration. Known for adaptability and focus on achieving results through strong communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Patient Care Manager
Stanford Health Care
05.2025 - Current
- Managed a $400,000,000 budget and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Worked with providers to define quality metrics and outcome reporting process.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Established benchmarks for quality improvement projects, monitoring progress regularly to ensure timely achievement of goals.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Championed a culture of continuous learning within the department by sharing latest research findings and best practices with colleagues.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Assistant Nurse Manager
UTSW
03.2023 - 04.2024
- Streamlined shift scheduling processes, improving staffing efficiency and coverage.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Managed 50+ direct reports
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Travel ER Registered Nurse
Various Agencies
05.2017 - 02.2023
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Managed complex caseloads while maintaining attention to detail in all aspects of nursing care delivery within a fast-paced Emergency Department setting.
- Consistently maintained professional licensure and certifications required for practice as an ER Registered Nurse in various states throughout travel assignments.
- Demonstrated expertise in various clinical skills such as IV insertion, medication administration, wound care management, and patient education.
- Exhibited strong decision-making abilities under pressure while working independently or collaboratively as part of a larger healthcare team.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
ER Charge Nurse
El Camino Hospital
10.2017 - 12.2021
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Assistant Nurse Manager
Kaiser Permanente
10.2017 - 03.2021
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Emergency Room Registered Nurse
Baptist Health South Florida
08.2014 - 05.2017
- Assessed patient conditions, documenting findings accurately in electronic health records for continuity of care.
- Educated patients and families on health management, promoting adherence to treatment protocols.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Responded to patient emergencies to provide prompt and correct intervention .
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Utilized evidence-based practice to assess and provide care for patients.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
- Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
- Provided specialized care for critically ill patients requiring advanced monitoring and interventions.
Education
Bachelor of Science - Nursing
Barry University
Miami Shores, FL05-2014
Associate of Arts - Nursing
Broward College
Fort Lauderdale, FL12-2011
Certification
- PALS - Pediatric Advanced Life Support
- ACLS- Advanced Cardiac Life Support
- BLS - Basic Life Support
- TNCC - Trauma Nursing Core Course
- ENPC - Emergency Nurse Pediatric Course
Timeline
Assistant Patient Care Manager
Stanford Health Care
05.2025 - Current
Assistant Nurse Manager
UTSW
03.2023 - 04.2024
ER Charge Nurse
El Camino Hospital
10.2017 - 12.2021
Assistant Nurse Manager
Kaiser Permanente
10.2017 - 03.2021
Travel ER Registered Nurse
Various Agencies
05.2017 - 02.2023
Emergency Room Registered Nurse
Baptist Health South Florida
08.2014 - 05.2017
Bachelor of Science - Nursing
Barry University
Associate of Arts - Nursing
Broward College