Tiyana Castin
Miami
Summary
Bringing strong communication and customer service skills honed in luxury residential and retail environments. Experienced in managing multiple tasks efficiently, scheduling appointments, and maintaining organized records. Skilled in conflict resolution and team collaboration with proficiency in Microsoft Office applications.
Overview
6
6
years of professional experience
Work History
ON-CALL CONCIERGE & LEASING AGENT
HH Staffing / Wynwood Plaza Residences
12.2024 - Current
- Provide exceptional customer service in luxury residential settings, addressing resident and prospect needs.
- Assist leasing team with property tours, pricing explanations, current specials, and application steps.
- Guide prospects through guest cards, ID verification, and application submissions.
- Support leasing office with resident relations, amenity reservations, and move-ins/move-outs.
- Manage email communication, scheduling, record-keeping, and CRM updates.
- Handle high-volume inquiries and walk-ins while maintaining a polished front desk.
- Adapt quickly to CRM systems and property management tools.
FRONT DESK RECEPTIONIST
FirstService Residential
10.2021 - 10.2024
- Welcomed residents and prospective guests while maintaining a professional environment.
- Coordinated amenities, visitor access, and package delivery.
- Managed inquiries and resolved resident issues efficiently.
- Maintained logs, calendars, and records supporting leasing/admin tasks.
- Trained new staff on front desk procedures.
- Managed high-volume phone calls and directed inquiries promptly.
CASHIER
BrandsMart USA
06.2021 - 09.2021
- Handled high-volume cash/card transactions accurately.
- Sold extended warranties and exceeded sales goals.
- Provided excellent customer service and maintained accuracy during busy hours.
TEAM MEMBER
Burger King
07.2019 - 03.2020
- Delivered fast, accurate service during peak hours.
- Assisted with food preparation and maintaining a clean environment.
Education
Associate of Arts (A.A.) - undefined
Miami Dade College
12.2023
High School Diploma - undefined
Miami Northwestern Senior High School
06.2020
Skills
- Front Desk & Concierge Operations
- Appointment Scheduling & Record Keeping
- Phone & Email Etiquette
- Resident Relations & Customer Service
- Conflict Resolution & Problem Solving
- Time Management & Team Collaboration
Languages
English
Native or Bilingual
Timeline
ON-CALL CONCIERGE & LEASING AGENT
HH Staffing / Wynwood Plaza Residences
12.2024 - Current
FRONT DESK RECEPTIONIST
FirstService Residential
10.2021 - 10.2024
CASHIER
BrandsMart USA
06.2021 - 09.2021
TEAM MEMBER
Burger King
07.2019 - 03.2020
Associate of Arts (A.A.) - undefined
Miami Dade College
High School Diploma - undefined
Miami Northwestern Senior High School