Yani Moore
Washington,DC
Summary
Experienced in inventory control, business analysis, product management, shipping and receiving, and shift management. Passionate about working in hospitable environments and enhancing guest experiences. Seeking a career where I can make a positive impact and ensure exceptional experiences for people.
Overview
7
7
years of professional experience
4
4
Certification
Work History
Hotel Front Desk Supervisor
The Line Hotel DC
01.2022 - 08.2022
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction..
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay..
General Service Agent
GSA 1
11.2021 - 03.2022
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation..
Team Member
Capital Hill Hotel
01.2017 - 08.2018
- Inspired confidence in both team members and program participants through consistent demonstration of expertise and competence in the field.
- Efficiently learned multiple POS platforms.
- Promoted a positive environment through active listening and providing constructive feedback to participants.
Team Leader
Carters, Inc
04.2017 - 05.2017
- Counting and managing cash drawers, making change accurately, and ensuring the accuracy of cash transactions.
- Provided friendly and efficient service, answering customer questions, and resolving minor issues or complaints.
- Maintained a clean and organized work area by keeping the register area tidy and ensuring that supplies are stocked.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Project Management
Year Up NCR
Washington, DC01.2025
Skills
- Microsoft Excel
- Google Spreadsheet
- Microsoft Office
- Inventory control
- Typing
- Product management
- Shipping & receiving
- Shift management
- Cash application
- Payroll
- Customer service
- Customer support
- Data analysis skills
- Leadership
- Supervising experience
- Merchandising
- Retail management
- Time Management
- Upselling
- Business Analysis
- Personal Service
- Computer literacy
- Guest services
- Hotel experience
- Hospitality
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Six Sigma White Belt
Timeline
Hotel Front Desk Supervisor
The Line Hotel DC
01.2022 - 08.2022
General Service Agent
GSA 1
11.2021 - 03.2022
Team Leader
Carters, Inc
04.2017 - 05.2017
Team Member
Capital Hill Hotel
01.2017 - 08.2018
Project Management
Year Up NCR
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