Tiyana Sharp
Las Vegas
Summary
I'm very adaptable in whatever field I take interest in. I have a lot of knowledge but always feel like I can learn more when it comes to being a litigation assistant. While working on being a litigation assistant, I was working locally to help promote Epsorts in the city. I have been to a couple Epsorts business summits and was signed to a professional team. I also have extensive background in customer service and technical support. I would be a great asset to have in any company as I work hard and look for longevity. I do go to school for nursing as that is my ultimate passion.
Overview
21
21
years of professional experience
Work History
Litigation Assistant
Morgan & Morgan Law Firm
Las Vegas, NV
11.2021 - 12.2025
- Drafted legal documents and correspondence, ensuring compliance with court requirements.
- Managed case files and maintained organized records for multiple litigation matters.
- Coordinated communication between attorneys, clients, and external parties to facilitate case progress.
- Conducted legal research to support case strategies and informed decision-making processes.
- Assisted in trial preparation by gathering evidence and preparing exhibits for presentation.
- Maintained deadlines by tracking important dates and filing documents in a timely manner.
- Maintained litigation database and document organization for mass tort cases.
- Uploaded data into Littify for review and pre-processing.
- Maintained confidentiality of sensitive client information while managing extensive case files and correspondence records.
- Improved trial preparation efficiency by managing electronic databases and updating case files with pertinent information.
- Demonstrated professionalism and poise under pressure during high-stress situations, reflecting positively on the firm''s image.
- Collaborated with paralegals to efficiently manage caseloads, delegating tasks appropriately and ensuring timely completion of assignments.
- Strengthened the firm''s reputation with outstanding client service, responding to inquiries quickly and accurately.
- Completed electronic court filings at state and federal levels.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
Supervisor
PlayStation
Las Vegas, NV
06.2015 - 06.2017
- Supervised daily operations, ensuring adherence to quality standards and policies.
- Streamlined workflow processes, enhancing team productivity and reducing operational delays.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
- Implemented training programs for new hires, improving onboarding efficiency and employee retention.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Took supervisor calls for special situations and customers that needed assistance other agents could not provide.
- I also helped with special projects.
- Was on of 2 agents that could run Playstation VUE
- Trained to troubleshoot and operate Playstation VR along with beta test.
- Worked on customers accounts helping them to get refunds or help.
- Worked a special project called the Angels that allowed us to be more personable with gamers and offer special offers and help on certain situations.
- Worked with game developers to help launch and troubleshoot their games on the customer side.
Customer Service Representative
Knoah Solutions
Las Vegas, NV
09.2014 - 01.2015
- Resolved customer inquiries efficiently through phone, and chat support.
- Streamlined ticketing process to enhance response time and customer satisfaction.
- Assist with ATT.com U-verse customers
- Provide & help resolve customer related problems
- Place any orders for customers
- Help customers pick the best TV, Internet and phone packages to meet their needs
Customer Service Representative
Telus International
Las Vegas, NV
06.2013 - 02.2014
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Mentored new team members on best practices for effective customer interactions.
- Analyzed feedback trends to recommend service improvements and operational adjustments.
- Provide high levels of customer service
- Answer incoming calls and chats
- Assist with Sears.com customers
- Provide & help resolve customer related problems
- Place any orders for customers
- Suggest additional products or items to match customers’ orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
AT&T
Las Vegas, NV
08.2012 - 01.2013
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Provide high levels of customer service
- Answer incoming calls
- Assist with AT&T High Speed Internet customers
- Provide & help resolve customer related problems
- Help customers connect to the internet and troubleshoot any computer problems they may have.
Technical Customer Service Representative
Sony Online Entertainment
San Diego, TX
09.2010 - 05.2011
- Provide high levels of customer service & technical support for our games.
- Answer incoming calls, chats and emails.
- Assist with Sony Online Entertainment customers for games from Everquest, Everquest 2, DC Universe Online, Free Realms, and Star Wars Clone wars.
- Helped customers with billing issues they may have.
- Helped customers with codes from conventions that we as a company would have provided.
- Beta tested and worked as a moderator for DC Universe Online.
- Was a headscan model for Planetside 2.
- Support online games and troubleshoot any issues they may have had.
Customer Service Representative
PRC
Jacksonville, NC
06.2008 - 08.2008
- Assist with match.com customer profiles and billing.
- Answer incoming calls.
- Provide & help resolve customer related problems.
- Moderate clients photos to make sure they met guidelines.
- Reviewed clients profiles to assist with match making.
- Got to know and bonded with clients to build rapport.
Customer Service Representative
Convergys
Jacksonville, NC
10.2006 - 10.2007
- Provide high levels of customer service
- Answer incoming calls
- Assist with United Health Group & Prescription solutions
- Provide & help resolve customer related problems
Technical support for AT&T DSL - Worked multiple contracts that were short term.
Game Operator/Cashier Helper
Excalibur Hotel & Casino
Las Vegas, NV
12.2004 - 08.2006
- Provide high levels of Customer Service
- Cash handling – Open & Close shifts – balance deposits
- Operate games
- Fix games that were down or broken
- Interact with management
- Stock games with stuffed animals from small to large from stock rooms when the games were low.
- Handled other game operators games and relived them for lunch.
- Trained new employees how to run and operate arcade games.
Education
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NV06-2030
High School Diploma -
Liberty High School
Las Vegas, NV06-2006
Skills
- Drafting pleadings
- Court filings
- Client communication
- Legal research
- Legal memos
- Document management
- Discovery management
- Litigation support
- Litigation review
- Research and data collection
- Case summaries
- Case support
- Teamwork
- Teamwork and collaboration
Timeline
Litigation Assistant
Morgan & Morgan Law Firm
11.2021 - 12.2025
Supervisor
PlayStation
06.2015 - 06.2017
Customer Service Representative
Knoah Solutions
09.2014 - 01.2015
Customer Service Representative
Telus International
06.2013 - 02.2014
Customer Service Representative
AT&T
08.2012 - 01.2013
Technical Customer Service Representative
Sony Online Entertainment
09.2010 - 05.2011
Customer Service Representative
PRC
06.2008 - 08.2008
Customer Service Representative
Convergys
10.2006 - 10.2007
Game Operator/Cashier Helper
Excalibur Hotel & Casino
12.2004 - 08.2006
Associate of Science - Nursing
College of Southern Nevada
High School Diploma -
Liberty High School