Tiyanah Cooper
Coral Springs
Summary
Guest Services professional with a background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Target
05.2024 - Current
- Assisted customers with inquiries and product information to enhance shopping experience.
- Handled transactions accurately using point-of-sale systems, ensuring efficient checkout process.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with team members to optimize store operations during peak hours.
- Monitored inventory levels and communicated restock needs to management for timely replenishment.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Team Member
Pollo Tropical
05.2022 - 03.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in food preparation, maintaining high standards of quality and cleanliness.
- Operated kitchen equipment safely and efficiently to support timely service delivery.
- Collaborated with team members to enhance workflow and improve operational efficiency.
- Trained new employees on standard operating procedures and best practices.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Crew Member
McDonald's
05.2021 - 12.2021
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale system efficiently, ensuring accurate transactions.
- Maintained cleanliness and organization of dining and food preparation areas.
- Collaborated with team members to optimize workflow during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Associate of Science -
Broward College
Fort Lauderdale, FL06-2028
High School Diploma -
Everglades High School
Miramar, FL06-2024
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Financial transactions
- Payment processing
- Cash handling experience
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Training and mentoring
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Target
05.2024 - Current
Team Member
Pollo Tropical
05.2022 - 03.2023
Crew Member
McDonald's
05.2021 - 12.2021
Associate of Science -
Broward College
High School Diploma -
Everglades High School
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