Tiyanna Gladding
Winter Garden,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Data Entry Specialist
Vessel NYC
11.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Representative Technician
Orange County Government/
07.2019 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Data Entry Assistant/Customer Service Representative
Chance 11
05.2015 - 06.2019
- Organized, sorted, and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Used computer software to store and retrieve data.
911 Police Communication Technician
New York City Police Department
12.2001 - 03.2014
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Susan E. Wagner
Staten Island, NY06.1994
Skills
- Account Updating
- Effective Listening
- Call Management
- Microsoft Excel
- Empathetic
- Adaptability
- Strong Written Communication
- Self Motivated
- Critical thinking
- Remote Office Availability
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
Timeline
Data Entry Specialist
Vessel NYC
11.2022 - Current
Customer Service Representative Technician
Orange County Government/
07.2019 - 10.2022
Data Entry Assistant/Customer Service Representative
Chance 11
05.2015 - 06.2019
911 Police Communication Technician
New York City Police Department
12.2001 - 03.2014
High School Diploma -
Susan E. Wagner
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