Tiyanna Grice
Balch Springs,TX
Summary
Results-driven professional with 20+ years of experience managing complex projects, facility services, and administrative operations. Recognized for an ability to align technical skills with relationship management to deliver high-stakes initiatives on schedule.
Overview
26
26
years of post-secondary education
29
29
years of professional experience
Work History
Recurring/Variable SPOC Us & Canada
IBM & JLL (Jones Lang Lasalle)
Remote, TX
01.2018 - Current
- Single point of contact for recurring and variable purchasing for the US & Canada.
- Purchase order creation and management.
- Created and processed monthly invoices for IBM variable funding.
- Invoice discrepancies and dispute resolution
- Managed, documented, and processed goods receipting once work was completed.
- COI Compliance Verification for suppliers.
- Verified WO approvals and closed work orders upon service completion.
- Tracked and processed GRNV residual funding requests.
- Resolve customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided training and support internally and externally.
- Shared ideas and solutions that improved team performance and outcomes.
Operations Specialist II
IBM, Fluor, Kyndryl
01.2005 - 01.2018
· Facility Management Backup & Management Support, 1st Point of Contact for Facility Requests
· Managed mailroom shipping/receiving and housekeeping divisions, enforcing strict process guidelines and conducting audits to ensure compliance.
· Managed mailroom shipping/receiving and housekeeping divisions, enforcing strict process guidelines and conducting audits to ensure compliance.
· Managed all vendor contracts, scope of work verifications, and cross-functional operations spanning 1st, 2nd, and 3rd shifts, negotiating contracts and monitoring service delivery levels.
· Proven track record of managing the full employee lifecycle, from hiring and onboarding to conducting performance reviews and handling terminations. Skilled in maintaining organizational standards through accurate timecard management and the execution of formal disciplinary actions/write-ups.
· Collaborated with Mechanical and Electrical engineers to deliver precise AutoCAD drafts, managing regular updates for facility blueprints, critical machinery, telecom routing, and workspace allocation.
· Designed a Documentation Program that was implemented throughout the portfolio.
· Designed & Maintained a Recycling Program that rated #1 return on investment.
· Zero Safety Incidents among employees reporting to me
· Tracked, recorded, and analyzed facility energy consumption (electricity, gas, and water) to identify usage trends and cost-saving opportunities.
· Controlled financial requisitions, receipts, and forecasting; generated comprehensive monthly expense, and operational reports.
· Space Planner, optimized corporate space utilization, managing complex leasing and reorganization projects.
· Utilized Maximo and Tabware platforms to streamline facility work orders, preventative maintenance, and asset tracking.
· Monitored Kyndryl incident logs and routed issues to proper teams
· Coordinated IBM service requests, tickets, and workflow queues
· Updated customer and vendor communications across IBM and Kyndryl channels
· Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines and reviewed operational reports for accuracy and compliance.
· Developed and maintained processes for tracking inventory and ensuring accuracy of data.
· Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
· Collaborated with other departments to develop solutions that addressed operational issues across the organization.
· Reduced process lags and trained team members on best practices, protocols, operational procedures, policies, and regulations.
· Coordinated resources and personnel to complete projects on time and within budget constraints.
· Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
· Identified and resolved underlying operational inefficiencies through rigorous root cause analysis, mitigating business disruption and maintaining seamless continuity.
· Coordinated logistics and distribution operations to enhance delivery timelines and improve service levels.
Database Management Specialist
Alzheimer's Association
Eagan, Minnesota
10.1997 - 11.1999
· Assistant to the Director of Operations/Director of Fundraising
· Database Management
· Conducted database queries to extract and present critical information for accurate reporting.
· Reviewed and categorized expenses to ensure accurate financial tracking. Prepared operations reporting documents for management review.
· Managed financial documentation to support budgeting processes.
· Donation Management
· Fundraising Coordination & Support
· Supported fundraising events, community outreach, and awareness campaign planning.
· Coordinated event logistics to ensure successful execution of activities.,
· Coordinated volunteer shifts to improve event assistance.
· Provided helpline assistance to address client inquiries and issues.
· Implemented strategies to take advantage of new opportunities.
· Communicated with staff, caregivers, and partners to resolve daily administrative needs.
· Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
· Monitored customer feedback regarding product quality or service delivery issues and developed action plans accordingly.
Education
Some College (No Degree) - Psycology/General
U of M
Minneapolis, MNCertifications And Training - N/A
Certifications And Training
Balch Springs, TX 08.2000 - 10.2026
Skills
🔹 Project & Property Management
🔹 Budgeting & Financial Forecasting
🔹 Contract & PO Management
🔹 Facilities Administration
🔹 Strategic Planning & Client Relations
- Purchase order management
- Invoice reconciliation
- Goods receipting
- Vendor Negotiation
🔹 Team Collaboration
Custom Section
Computer Programs/Skills
• AutoCAD
• Aperture
• Aconex
• Tabware (Enterprise Asset Management / CMMS)
• Maximo (IBM Asset Management)
• Microsoft 360, Outlook, Teams, Project, Viso, Microsoft Publisher and Smartsheet
• Acutrac (Document Control / Tracking)
• Adobe Acrobat Editor
• RESO Document Library
• JD Edwards E1
• Peachtree Accounting
• Utility Accountant (Specialized Utility Software)
• RESO EPA (Expense Approvals)
• RESOBaste
• RESO TEAMWORK DB
• PACT
• TMAC
• WW Energy Management
• Badge Request Tool
• Move Request Tool
• Standard Supply Request DB
• IBMUS ID
• Microsoft Publisher
• Lotus Notes / Lotus Smart Suite
• Data, Web, & Auditing Tools
• Crystal Reports
• ISO 9000 QMX Auditing Database
• WebComposer
• SpaceSuite
• Website Creation
• Internet
• Perfect Photo
You said: help me write this •AutoCAD•Aperture•Aconex•Tabware (Enterprise Asset Management / CMMS)•Maximo (IBM Asset Management)•Microsoft 360, Outlook, Teams, Project, Viso, Microsoft Publisher and Smartsheet•Acutrac (Document Control / Tracking)•Adobe Acrobat Editor•RESO Document Library•JD Edwards E1•Peachtree Accounting•Utility Accountant (Specialized Utility Software)•RESO EPA (Expense Approvals)•RESOBaste•RESO TEAMWORK DB•PACT•TMAC•WW Energy Management•Badge Request Tool•Move Request Tool•Standard Supply Request DB•IBMUS ID•Microsoft Publisher•Lotus Notes / Lotus Smart Suite•Data, Web, & Auditing Tools•Crystal Reports•ISO 9000 QMX Auditing Database•WebComposer•SpaceSuite•Website Creation•Internet•Perfect Photo
help me write this •AutoCAD•Aperture•Aconex•Tabware (Enterprise Asset Management / CMMS)•Maximo (IBM Asset Management)•Microsoft 360, Outlook, Teams, Project, Viso, Microsoft Publisher and Smartsheet•Acutrac (Document Control / Tracking)•Adobe Acrobat Editor•RESO Document Library•JD Edwards E1•Peachtree Accounting•Utility Accountant (Specialized Utility Software)•RESO EPA (Expense Approvals)•RESOBaste•RESO TEAMWORK DB•PACT•TMAC•WW Energy Management•Badge Request Tool•Move Request Tool•Standard Supply Request DB•IBMUS ID•Microsoft Publisher•Lotus Notes / Lotus Smart Suite•Data, Web, & Auditing Tools•Crystal Reports•ISO 9000 QMX Auditing Database•WebComposer•SpaceSuite•Website Creation•Internet•Perfect Photo
Here are a few ways to format and write this list for a resume or professional profile, depending on the look you want.
Option 1: Grouped by Category (Recommended)
This approach organizes your diverse toolkit into logical buckets, making it highly scannable for recruiters and hiring managers.
Technical Skills & Software Toolkit
• Asset Management & CMMS: IBM Maximo, Tabware
• Project, Design & Space Management: AutoCAD, Aperture, Aconex, Smartsheet, Microsoft Project, SpaceSuite
• Document Control & Workflow Automation: Acutrac, RESO Document Library, Adobe Acrobat Editor, Badge Request Tool, Move Request Tool, Standard Supply Request DB
• Finance, Accounting & Procurement: JD Edwards E1, Peachtree Accounting, Utility Accountant, RESO EPA (Expense Approvals), PACT
• Data, Reporting & Quality Auditing: Crystal Reports, ISO 9000 QMX Auditing Database, TMAC, WW Energy Management
• Productivity & Collaboration: Microsoft 365 (Outlook, Teams, Visio, Publisher), Lotus Notes / Lotus Smart Suite, RESO TEAMWORK DB, IBMUS ID
• Web & Creative Tools: WebComposer, Website Creation, RESOBaste, Perfect Photo
Option 2: Clean & Concise List (Space-Saving)
Use this option if you are trying to fit your skills into a tight sidebar or a specific section on a single-page resume.
Software & Systems
• Asset & Project Management: IBM Maximo | Tabware | AutoCAD | Aperture | Aconex | MS Project | Smartsheet | SpaceSuite
• Document & Quality Control: Acutrac | RESO Document Library | ISO 9000 QMX Auditing | Adobe Acrobat Editor
• Finance & Operations: JD Edwards E1 | Peachtree Accounting | Utility Accountant | RESO EPA | PACT | TMAC | WW Energy
• Enterprise Tools & Reporting: Microsoft 365 (Visio, Teams, Outlook) | Crystal Reports | Lotus Notes | Operational Request DBs
• Web & Design: WebComposer | Website Creation | RESOBaste | Perfect Photo
Option 3: Short Summary Paragraph
If you need to incorporate these skills into a "Professional Summary" or "Core Competencies" introduction paragraph, use this:
Technical Proficiencies: Highly adept in utilizing enterprise asset management and CMMS systems (IBM Maximo, Tabware) alongside specialized project management and design tools (AutoCAD, Aperture, Aconex, MS Project, Smartsheet). Proven track record managing document control (Acutrac) and financial operations (JD Edwards E1, Peachtree). Technically versatile with data auditing (Crystal Reports, ISO 9000 QMX), corporate workflow applications, and the full Microsoft 365 suite.
💡 Quick Tips for Your Resume:
• Fix typos: Changed "Microsoft 360" to Microsoft 365 (its current official name) and "Viso" to Visio.
• Omit "Internet": In today's job market, listing "Internet" as a skill is considered outdated and redundant. It is safer to leave it off to keep your resume looking modern.
Add Dashboard, Workday, Adobe, DB2
Here is your updated skills list with the new software (Dashboard, Workday, Adobe, DB2) seamlessly integrated into the formats.
Option 1: Grouped by Category (Recommended)
Organizing these tools into specific technical buckets makes your wide-ranging expertise highly scannable for recruiters.
Technical Skills & Software Toolkit
• Data, Reporting & Databases: IBM DB2, Crystal Reports, ISO 9000 QMX Auditing Database, TMAC, Dashboard tools
• Asset Management & HRIS: IBM Maximo, Tabware, Workday
• Project, Design & Space Management: AutoCAD, Aperture, Aconex, Smartsheet, Microsoft Project, SpaceSuite
• Document Control & Workflow Automation: Acutrac, RESO Document Library, Adobe Acrobat Suite (including Editor), Badge Request Tool, Move Request Tool, Standard Supply Request DB
• Finance, Accounting & Procurement: JD Edwards E1, Peachtree Accounting, Utility Accountant, RESO EPA (Expense Approvals), PACT, WW Energy Management
• Productivity & Collaboration: Microsoft 365 (Outlook, Teams, Visio, Publisher), Lotus Notes / Lotus Smart Suite, RESO TEAMWORK DB, IBMUS ID
• Web & Creative Tools: WebComposer, Website Creation, RESOBaste, Perfect Photo
Timeline
Recurring/Variable SPOC Us & Canada
IBM & JLL (Jones Lang Lasalle)
01.2018 - Current
Operations Specialist II
IBM, Fluor, Kyndryl
01.2005 - 01.2018
Certifications And Training - N/A
Certifications And Training
08.2000 - 10.2026
Database Management Specialist
Alzheimer's Association
10.1997 - 11.1999
Some College (No Degree) - Psycology/General
U of M