Tiyanni Phipps
Emporia,VA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in cleaning and sanitation, along with exceptional guest relations, at Comfort Inn & Suites. My proactive approach in training and mentoring staff led to a notable improvement in service quality, embodying dedication and efficiency.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Comfort Inn & Suites
02.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Customer Service Representative
Maximus Call Center
11.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Crew Leader
Wendys Fast Food
05.2022 - 10.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
Machine Operator
Target Distribution
11.2019 - 12.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Production Worker
Perdue
02.2018 - 07.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Ambassador
Amazon
06.2016 - 11.2017
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting mission and values.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Stocker
Walmart
03.2015 - 06.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Education
High School Diploma -
Brunswick High School
Lawrenceville, VA06.2016
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Cleaning techniques
- Training and mentoring
- Staff scheduling
- Health and safety compliance
- Staff training and development
- Task delegation
- Performance improvements
- Housekeeping
- Microsoft office
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Crew Leader
Wendys Fast Food
05.2022 - 10.2024
Customer Service Representative
Maximus Call Center
11.2020 - 11.2024
Housekeeping Supervisor
Comfort Inn & Suites
02.2020 - Current
Machine Operator
Target Distribution
11.2019 - 12.2019
Production Worker
Perdue
02.2018 - 07.2019
Ambassador
Amazon
06.2016 - 11.2017
Stocker
Walmart
03.2015 - 06.2015
High School Diploma -
Brunswick High School
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