Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Tiyawnna Duffie

Kaufman,TX

Summary

Currently, I work at Beall's as a Retail Sales Associate and am in training for a supervisor role part time, where I have gained leadership, merchandising, and inventory management experience. Previously, I worked at Transamerica as a Customer care representative, assisting clients with policy inquiries, claims, and account updates in a remote environment. Additionally, my time as a Collection Representative at Recovery Monitoring Solutions helped me develop strong negotiation and financial record-keeping skills.

Between May 2023 and September 2024, I took time off to care for a family emergency, becoming a caregiver for my mother. This experience reinforced my ability to handle responsibilities, stay organized, and prioritize tasks under pressure-skills that are highly valuable in any professional setting.

I am eager for the opportunity to bring my skills and dedication to your team. I look forward to discussing how I can contribute to your company's success. Thank you for your time and consideration.

Overview

11
11
years of professional experience

Work History

Retail Sales Associate(Supervisor in Training)

Bealls INC
09.2024 - Current
  • Trained in all store operations, including sales, truck unloading, markdowns, and cashiering.
  • Assisted with inventory management, merchandising, and customer service to ensure a smooth shopping experience.
  • Currently in training for a supervisor role, developing leadership and team management skills.

Customer Care Representative

Transamerica
04.2022 - 05.2023
  • Provided customer support via inbound calls, assisting with policy inquiries, claims processing, and account updates.
  • Maintained and updated customer accounts using Microsoft Excel and internal database systems.
  • Utilized Microsoft Outlook for email correspondence and scheduling follow-ups with clients.
  • Delivered high-quality service in a remote in a remote work environment, demonstrating strong self-management skills.

Collection Representative

Recovery Monitoring Solutions
09.2019 - 09.2021
  • Managed delinquent accounts by making outbound collection calls and negotiating payment plans.
  • Accurately documented payments, disputes, and resolutions using Microsoft Office tools and company software.
  • Maintained a high level of professionalism and compliance with company policies to maximize recovery efforts.

Server

CC Young Nursing Home
04.2018 - 09.2019
  • Provided dining services to residents, ensuring timely and accurate meal delivery.
  • Strengthened multitasking abilities and customer interaction skills in a fast-paced environment.

Cashier

Whataburger
04.2017 - 02.2018
  • Processed customer transactions and managed cash handling using POS systems.
  • Assisted with order accuracy, customer inquiries, and maintaining a clean work environment.

Toddler Teacher

Kreative Kids Academy
03.2016 - 03.2017
  • Managed daily classroom activities, fostering a nurturing learning environment for toddlers.
  • Developed patience, multitasking, and communication skills while caring for young children.

Cashier (Seasonal)

Big Lots
12.2015 - 02.2016
  • Assisted customers with purchases, returns, and inquiries in a retail setting.

Crew Member

WENDY'S
03.2014 - 12.2014
  • Handled customer orders, processed payments, and maintained a clean workstation.

Education

Diploma -

Lake Highlands High School
Richardson, TX
05.2014

Skills

  • Customer Service & Retail Sales
  • POS systems & Cash handling
  • Remote Work & Time Management
  • Data Entry & Record Keeping
  • Teaching & Childcare
  • Leadership & Training
  • Account Management & Claims Processing
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Retail Sales Associate(Supervisor in Training)

Bealls INC
09.2024 - Current

Customer Care Representative

Transamerica
04.2022 - 05.2023

Collection Representative

Recovery Monitoring Solutions
09.2019 - 09.2021

Server

CC Young Nursing Home
04.2018 - 09.2019

Cashier

Whataburger
04.2017 - 02.2018

Toddler Teacher

Kreative Kids Academy
03.2016 - 03.2017

Cashier (Seasonal)

Big Lots
12.2015 - 02.2016

Crew Member

WENDY'S
03.2014 - 12.2014

Diploma -

Lake Highlands High School
Tiyawnna Duffie