Tiy'e Washington
Houston,TX
Summary
As I have been a crewmember, shift leader, and cashier, I have the ability to show dedication and versatile professionalism. My track record is proven to show that I establish strong skills in cash management, customer engagement, and problem solving. These roles also exude the fact that I am experienced with adapting to leader tools, maintaining high standards of service, and ensuring smooth daily operation within the work space.
Overview
2
2
years of professional experience
Work History
Cashier
Dollar Tree
Houston, TX
09.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits, or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors.
Shift Leader
Sonics Drive In
Baton Rouge, LA
02.2023 - 07.2024
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
Crew Member
Raising Cane's Restaurants
Baton Rouge, LA
05.2022 - 11.2022
- Educated customers on menu items, product ingredients, and nutritional values.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins, and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
- Assisted the management team with inventory counts of food products and beverage supplies.
Education
Paul Mitchell The School - Houston
Houston, TXBroadmoor Senior High School
Baton Rouge, LASkills
- Customer Assistance
- Product Recommendations
- Cash Register Operation
- Customer Service
- POS Systems
- Returns processing
- Drawer balancing
- ID Verification
- Time management skills
- Ordering and stocking
- Credit and cash transactions
- Cleaning and sanitizing
- Complex Problem-Solving
- Cash Management
- Employee Attendance Monitoring
- Issue Resolution
- Staff Supervision
- Team Leadership
- Motivational Leadership
- Training Assistance
- Sales and Upselling
- Positive Attitude
- Role Modeling
- Problem-Solving
- Conflict Resolution
- Team motivation
- Rules Enforcement
- Flexible Schedule
- Creative Problem-Solving
Timeline
Cashier
Dollar Tree
09.2024 - Current
Shift Leader
Sonics Drive In
02.2023 - 07.2024
Crew Member
Raising Cane's Restaurants
05.2022 - 11.2022
Paul Mitchell The School - Houston
Broadmoor Senior High School
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