Tiyoka Cratchan
Houston,TX
Summary
Results-driven and highly organized childcare professional with over 10 years of experience overseeing administrative operations, staff coordination, and customer service. Skilled in managing scheduling, record-keeping, enrollment processes, compliance documentation, and budgeting to ensure seamless center operations. Adept at policy implementation, payroll processing, and inventory management while maintaining a positive and nurturing environment for families and staff. Recognized for strong leadership, problem-solving, and communication skills, with a proven ability to adapt to fast-paced environments. Passionate about operational efficiency and team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Youth Development Director
Wendel D. Ley Family YMCA
12.2024 - Current
- Experienced with popular office software used for data collection and developing reports.
- Analyzed trends and data to inform decision-making and program development.
- Researched best practices and developed strategies to improve program outcomes.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
Childcare Team Lead
Wendel D. Ley Family YMCA
09.2018 - 12.2024
- Adhere to and encourage compliance with regulations and internal policies
- Managed program paperwork and child records to comply with state requirements.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Directed automation of office procedures such as correspondence management, recordkeeping, and online communications.
- Performed wide-ranging administrative, financial, and service-related functions.
Preschool Teacher
Wendel D. Ley Family YMCA
08.2010 - 09.2018
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
Human Services
Springfield College
High School Diploma -
North Shore Senior High School
Houston, TX06.2010
Skills
- Multitasking Abilities
- Strong written and verbal skills
- Collaboration
- Marketing and communications
- Administrative functions
- Critical thinking
- Relationship building
- Progress monitoring
Certification
- CPR, First Aid, and Oxygen Certification – American Red Cross
- Director's Credential - Elite Educational Enterprises
Timeline
Youth Development Director
Wendel D. Ley Family YMCA
12.2024 - Current
Childcare Team Lead
Wendel D. Ley Family YMCA
09.2018 - 12.2024
Preschool Teacher
Wendel D. Ley Family YMCA
08.2010 - 09.2018
Human Services
Springfield College
High School Diploma -
North Shore Senior High School
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