TIYONA BROWN
Houston,TX
Summary
Administrative Professional leveraging 10+ years of expertise in records management, client support, and operational efficiency across healthcare and service industries. Proven ability to manage sensitive documentation, meet strict deadlines, and uphold regulatory compliance. Adept at using technology to streamline workflows and ensure organizational accuracy. Seeking to bring strong organizational skills, attention to detail, and commitment to excellence to a growing company and pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
QTC Management Inc., Leidos Co.
01.2023 - 11.2024
- Managed a constant flow of customer calls, maintaining minimal wait times and efficiently responding to inquiries, showcasing strong multitasking and organizational abilities
- Answered customer telephone calls promptly, effectively reducing on-hold wait times and enhancing the overall customer experience through swift and attentive service
- Handled customer inquiries and suggestions with courtesy and professionalism, ensuring a positive customer service experience and fostering client satisfaction
- Listened to customers, efficiently addressing concerns and escalating major issues to supervisors, demonstrating effective problem-solving and communication skills
Cardiac Monitor Technician
CHRISTUS Mother Frances Hospital
01.2022 - 01.2023
- Trained and supervised new cardiac monitor technicians, imparting best practices and essential safety measures, ensuring high standards of patient care and team competency
- Mastered an understanding of heart rhythms, demonstrating a commitment to specialized knowledge in cardiac monitoring, essential for accurate patient assessment and care
- Monitored patients' heart rhythms and functions through cardiac monitoring strips, providing vital data for patient diagnosis and treatment planning
- Maintained vigilance and accuracy in cardiac monitoring, playing a crucial role in the early detection of cardiac events and contributing to timely medical interventions
Medical Assistant
CHRISTUS Mother Frances Hospital
01.2022 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment, ensuring a clean, well-prepared environment for patient care and maintaining high standards of hygiene and organization
- Directed patients to exam rooms, efficiently fielding questions and preparing them for appointments, contributing to a smooth and comforting patient experience
- Coordinated patient records and scheduled appointments, maintaining a detailed database to support clinical workflows and ensuring timely access to critical information
- Enhanced patient care by expertly managing patient encounters, achieving a positive satisfaction rate through compassionate and efficient service
Medical Assistant
Premise Health
01.2021 - 01.2022
- Obtained comprehensive client medical histories, including medication information, symptoms, and allergies, ensuring a thorough understanding of each client's health background for optimal care
- Performed medical records management, encompassing filing, organizing, and scanning documents, maintaining an efficient and accessible system for patient data retrieval and storage
- Streamlined patient intake processes, reducing average wait times while maintaining thoroughness in medical history and symptom assessment
- Coordinated closely with healthcare providers to facilitate efficient patient care, contributing to an increase in daily patient handling without compromising care quality
Certified Medical Assistant (CMA)
The Andrews Center
01.2019 - 01.2021
- Administered patient vital signs, height, weight measurements, and glucose tests, ensuring thorough and accurate health assessments, and contributing to effective patient care
- Managed patient flow for 20+ daily appointments, enhancing clinic efficiency through streamlined check-in procedures and effective scheduling
- Interacted kindly with patients and families, displaying a positive, outgoing attitude that fostered the establishment of long-term, professional relationships and enhanced patient experience
- Maintained vigilant observation of clients' behavior and emotional responses, addressing concerns proactively to safeguard their well-being and ensure a safe and supportive care environment
- Provided compassionate support and education to patients on treatment procedures, medication, and health maintenance, resulting in enhanced patient understanding and compliance
Correctional Officer
TDCJ Beto Unit
01.2017 - 01.2020
- Guarded facility entrances, diligently screening visitors to ensure security and compliance with facility protocols, maintaining a safe and controlled environment
- Took prisoners into custody and escorted them to various locations within and outside the facility, ensuring secure and orderly transport of inmates
- Conducted thorough fire, safety, and sanitation inspections, playing a key role in maintaining facility standards and preventing potential hazards or breaches
- Settled disputes between inmates, employing conflict resolution skills to maintain peace and order, and ensure the welfare of all facility occupants
- Recorded critical information, including prisoner identification, charges, and incidents of inmate disturbance, ensuring accurate and timely documentation for facility records
Phlebotomist
St. Joseph Medical Center
01.2015 - 01.2019
- Collected fluid or tissue samples using appropriate and standardized collection procedures, ensuring accuracy and safety in sample acquisition for diagnostic purposes
- Disposed of blood and other biohazard fluids or tissue in strict compliance with applicable laws and regulations, upholding high standards of safety and environmental responsibility
- Drew blood from veins using various methods including vacuum tube, syringe, or butterfly venipuncture, demonstrating proficiency in phlebotomy techniques
- Gathered specimens at precise time intervals for tests, ensuring the reliability and validity of test results through meticulous timing and handling
- Entered comprehensive patient and specimen data into computer systems, including insurance and billing information, ensuring accuracy in record-keeping and efficient processing
Personnel Operations Lead
Whataburger
01.2012 - 01.2015
- Assisted with team performance, providing constructive feedback to boost productivity and uphold quality standards, fostering a culture of continuous improvement and excellence
- Supervised team members, ensuring strict adherence to established procedures and quality requirements, maintaining high standards of operational efficiency and compliance
- Collaborated with the team to identify improvement areas, and developed effective solutions based on findings, demonstrating a strategic and analytical approach to process enhancement
- Built strong relationships with customers, leveraging a positive attitude and attentive response to meet their needs and enhance overall customer satisfaction and loyalty
Education
HS Diploma -
Jacksonville HS
Jacksonville, TXBachelor Of Laws - Legal Studies
Purdue University
West Lafayette, INSkills
- Workflow Prioritization
- Medical Records Management
- Customer Service Transactions
- Quality Assurance
- Training Support
- Database Management
- Conflict Resolution
- Regulatory Adherence
- Process Improvement
- Telephone etiquette
- Organization
- Filing
- Faxing
Certification
Nationally Registered, Certified Medical Assistant, The College of Healthcare Professions, 01/01/20
Keycontributions
Personalize communication, foster trust, and resolve conflicts among personnel. Establish strong partnerships with clients and departmental personnel, recognizing the importance of trust and credibility in operations., Balance long-term objectives and intricate processes effectively. Assimilates cutting-edge ideas, methods, and technologies for swiftly deploying impactful solutions.
Timeline
Customer Service Representative
QTC Management Inc., Leidos Co.
01.2023 - 11.2024
Cardiac Monitor Technician
CHRISTUS Mother Frances Hospital
01.2022 - 01.2023
Medical Assistant
CHRISTUS Mother Frances Hospital
01.2022 - 01.2023
Medical Assistant
Premise Health
01.2021 - 01.2022
Certified Medical Assistant (CMA)
The Andrews Center
01.2019 - 01.2021
Correctional Officer
TDCJ Beto Unit
01.2017 - 01.2020
Phlebotomist
St. Joseph Medical Center
01.2015 - 01.2019
Personnel Operations Lead
Whataburger
01.2012 - 01.2015
HS Diploma -
Jacksonville HS
Bachelor Of Laws - Legal Studies
Purdue University
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