Tiyona Cox
Lithia Springs,GA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
18
years of professional experience
Work History
Merchandise Manager
Five Below
12.2022 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
Store Manager
Family Dollar
01.2018 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Rite AID
10.2016 - 01.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Phantom Fireworks
06.2015 - 08.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Overnight Shift Associate
Walmart
06.2013 - 05.2016
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Area Supervisor
Ross.
05.2012 - 05.2014
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Merchandise Lead
Burlington Coat Factory
01.2007 - 05.2012
- Maintained accurate records of merchandise received, sold, or returned, ensuring proper accounting practices were followed.
- Streamlined inventory management processes for better stock control and reduced waste.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness throughout the store.
- Managed and maintained purchase orders and invoices.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted employee morale through regular recognition programs, reinforcing positive behaviors and promoting teamwork.
Education
High School Diploma -
Douglas County High
Douglasville, GA05.2004
Skills
- Microsoft Excel
- Microsoft Suite
- Recruiting/Hiring
- Data Entry
- Business oriented
- RF Scanner
- Payroll administration
- Marketing/advertising
- Bookkeeping
- Flexible schedule
- Remittance
- Inventory management
- Televantage
- Operational improvements
- Bill of Lading
- FedEx, UPS
- Customer Service
- Coaching and Mentoring
- Team Leadership
- Account Management
- Accounts Payable/Receivable
- Vendor negotiations
Timeline
Merchandise Manager
Five Below
12.2022 - Current
Store Manager
Family Dollar
01.2018 - 12.2022
Assistant Store Manager
Rite AID
10.2016 - 01.2018
Store Manager
Phantom Fireworks
06.2015 - 08.2016
Overnight Shift Associate
Walmart
06.2013 - 05.2016
Area Supervisor
Ross.
05.2012 - 05.2014
Merchandise Lead
Burlington Coat Factory
01.2007 - 05.2012
High School Diploma -
Douglas County High
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