Shalynxia Gilchrist
Cheltenham,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
AA Twins Plumbing LLC
09.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Daycare Provider
Minds That Matter Early Learning Center
06.2021 - 10.2022
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
Hairstylist Manager
Salon Plaza
03.2016 - 06.2020
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Established strong vendor relationships with suppliers to secure competitive pricing on high-quality products used throughout the salon.
Master Stylist
The Hair Company USA Dominican Salon
09.2012 - 07.2016
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
Cashier Team Lead
Verizon Center
08.2007 - 12.2014
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier/Stock Manager
Murry's Steak
07.2005 - 07.2007
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Technical school in Cosmetology -
Hair academy
09.2012
High school diploma -
Oxon Hill High School
06.2007
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Customer Relationship Management
- Route Navigation
- Client consultation
- Detail-orientated
Certification
- Cosmetology
- Food Handler Certification
- CPR Certification
- Driver's License
- SIDS Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Dispatcher
AA Twins Plumbing LLC
09.2023 - Current
Daycare Provider
Minds That Matter Early Learning Center
06.2021 - 10.2022
Hairstylist Manager
Salon Plaza
03.2016 - 06.2020
Master Stylist
The Hair Company USA Dominican Salon
09.2012 - 07.2016
Cashier Team Lead
Verizon Center
08.2007 - 12.2014
Cashier/Stock Manager
Murry's Steak
07.2005 - 07.2007
Technical school in Cosmetology -
Hair academy
High school diploma -
Oxon Hill High School
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