Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiyrell Stanback

Harrisburg,PA

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Enterprise Car Rental, leveraging skills in GPS route planning and empathetic communication. Excelled in vehicle management and safety, achieving zero accidents. Skilled in both hard (forklift operation) and soft (conflict resolution) skills, contributing to a well-maintained fleet and positive client relations. Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating trucks as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.

Overview

15
15
years of professional experience

Work History

Enterprise Rental Car Driver

Enterprise Car Rental
08.2024 - Current
  • Communicated proactively with dispatchers regarding delays or changes in route plans, enabling effective problem resolution without inconveniencing customers unnecessarily.
  • Coordinated with maintenance staff to schedule regular service appointments for the fleet, contributing to a well-maintained inventory of rental vehicles at all times.
  • Enhanced customer satisfaction by providing timely and efficient transportation to their desired destinations.
  • Ensured safe driving practices, resulting in zero accidents or incidents throughout the employment period.
  • Conducted thorough vehicle inspections before each shift, identifying potential issues and reporting them to management.
  • Maintained vehicle cleanliness for a pleasant rental experience for all clients.
  • Kept accurate records of mileage, fuel usage, and maintenance tasks for proper fleet management purposes.
  • Managed time effectively to ensure punctual pickups and drop-offs for clients'' convenience.
  • Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally.
  • Collaborated with team members to improve overall efficiency and effectiveness of the rental car service.
  • Demonstrated strong knowledge of vehicle features and functions when assisting clients with questions about their rental cars, facilitating a smooth user experience from start to finish.
  • Participated in ongoing training programs offered by the employer to continuously enhance skills related to customer service, safety regulations, vehicle operation, and company policies.
  • Delivered vehicles to various locations as needed, expanding the company''s reach within the market area.

Forklift Operator

Vitro Architectural Glass
02.2023 - 06.2024
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Communicated with floor managers to determine merchandise placement.
  • Drove equipment from one site to another to deliver tools and complete jobs.

Owner/Operator Truck Driver

Payton and Stanback Transportation LLC
01.2022 - 01.2024
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Deliver general freight to other warehouses and general stores such as grocery stores.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Behavioral Health Specialist

Pennsylvania Psychiatric Institute
01.2014 - 12.2016
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Created progress reports, assessments and charting within required timeframes.
  • Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.

Environmental Technician

Sodexo Services
10.2012 - 12.2014
  • Worked with site to maintain compliance with applicable environment regulations.
  • Reduced hazardous waste generation through implementing effective waste minimization strategies.
  • Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
  • Performed emergency response activities, tank cleaning and equipment decontamination.
  • Conducted hazardous waste management operations, ensuring safe and compliant disposal.

Dorm Leader

Thaddeus Stevens College
08.2009 - 06.2011
  • Managed conflict resolution among residents by mediating disputes and fostering open communication.
  • Maintained a safe and secure living environment for residents through routine inspections and addressing potential hazards.
  • Coordinated move-in/move-out processes to ensure smooth transitions during semester changes.
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds.

Education

Graphic Communication And Printing Technology - Graphic Communication And Printing Technology

Thaddeus Stevens College of Technology
Harrisburg, PA
06.2008

General Culinary

WilliamPenn Votech
06.2008

Skills

GPS and route planning

Timeline

Enterprise Rental Car Driver

Enterprise Car Rental
08.2024 - Current

Forklift Operator

Vitro Architectural Glass
02.2023 - 06.2024

Owner/Operator Truck Driver

Payton and Stanback Transportation LLC
01.2022 - 01.2024

Behavioral Health Specialist

Pennsylvania Psychiatric Institute
01.2014 - 12.2016

Environmental Technician

Sodexo Services
10.2012 - 12.2014

Dorm Leader

Thaddeus Stevens College
08.2009 - 06.2011

Graphic Communication And Printing Technology - Graphic Communication And Printing Technology

Thaddeus Stevens College of Technology

General Culinary

WilliamPenn Votech

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Tiyrell Stanback