Tiyunna Wilson

Work History

Excellent Care Home Health Services

05.2024 - Current

Assisted elderly patients with activities of daily living, including bathing, dressing and eating
Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games
Answered patient call bells promptly and responded to requests for assistance with a positive attitude
Monitored vital signs such as pulse rate, temperature and respiration rate
Prepared meals according to dietary needs of the residents and patients
Maintained cleanliness of patient rooms and common areas within the facility

DTWI Amazon Fulfilled Center

08.2023 - 02.2024

Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins
Maintained accurate inventory records by scanning bar codes for items received and shipped
Loaded and unloaded packages from trucks using a forklift or pallet jack
Organized stock rooms to ensure efficient use of space and easy accessibility to products
Received incoming shipments, counted items manually or using a scanner, and verified accuracy of contents against purchase orders
Picked customer orders to sort, pack and prepare orders for shipment
Scanned and sorted packages to stage for delivery drivers
Sorted over Number products onto shelves according to type, weight, and size.
Increased efficiency in stowing processes by implementing better organization and time management techniques.
Utilized scanning equipment to quickly locate and identify items and stock locations.
Arranged merchandise according to company standards to maintain tidy and organized stockroom.

Oakmont Senior Living

12.2022 - 05.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.

Olga's Kitchen

06.2016 - 06.2022

Developed and implemented strategies to increase customer satisfaction and loyalty
Created monthly reports for senior management summarizing operational performance metrics
Coached, mentored and trained team members in order to improve their job performance
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
Scheduled interviews for potential candidates and conducted reference checks prior to hire
Exercised good judgment and decision-making in escalating concerns and resolving issues

At Home Again

04.2016 - 09.2019

Greeted customers and provided exceptional customer service
Assisted customers with product selection, sizing and styling
Provided accurate information about products, prices and services
Restocked shelves as needed to ensure sufficient inventory levels
Handled customer complaints in a professional manner
Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
Respected the rights of each individual client while maintaining confidentiality of all personal information
Laundered clothing and bedding to prevent infection
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.