Tizita Welidasenebt
Pickerington,OH
Summary
Proven track record in delivering exceptional customer service and environmental standards, notably at Nationwide Children's Hospital. Expert in environmental monitoring techniques and fostering positive relationships, achieving high patient satisfaction and reducing lost luggage incidents. Skilled in managing high-stress situations with professionalism, ensuring efficiency and enhanced customer loyalty.
Overview
13
13
years of professional experience
Work History
Environmental Services
Nationwide Children's Hospital
03.2020 - Current
- Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Baggage Service Agent
American Airlines
03.2019 - 11.2020
- Built positive relationships with customers by providing exceptional customer service.
- Logged bags and flights upon arrival to airport or baggage areas.
- Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.
- Greeted passengers in claim area and helped retrieve luggage.
- Assisted passengers with special needs, ensuring their travel experience was comfortable and stressfree.
- Managed high-stress situations calmly, addressing passenger concerns quickly while maintaining a professional demeanor.
- Provided exceptional customer service, addressing concerns professionally and offering assistance when needed.
- Effectively communicated with customers regarding delayed or missing luggage, providing updates on resolution status as necessary.
- Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
Hotel Receptionist
Motel 6 Hotel
06.2019 - 10.2019
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Cashier
HMSHost Airport
02.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
Hartsfield-Jackson Atlanta International Airport
01.2011 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Software Testing ,Java Basics, Version-Control,
CRAFT KNOWLEDGE
Washington, DC08.2022
High School Diploma -
TVET COLLEGE
Ethiopian Hossana02.2010
Skills
- Environmental Services
- Environmental Permitting Assistance
- Environmental statistics
- Environmental Monitoring Techniques
- Email services
- Supportive Services
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [20] staff members.
Timeline
Environmental Services
Nationwide Children's Hospital
03.2020 - Current
Hotel Receptionist
Motel 6 Hotel
06.2019 - 10.2019
Baggage Service Agent
American Airlines
03.2019 - 11.2020
Cashier
HMSHost Airport
02.2017 - 01.2019
Customer Service Representative
Hartsfield-Jackson Atlanta International Airport
01.2011 - 09.2017
No Degree - Software Testing ,Java Basics, Version-Control,
CRAFT KNOWLEDGE
High School Diploma -
TVET COLLEGE
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