TIZITAW DAEMO

• . Listen for clues for financial wellness opportunities during client conversations and provide effective and customized financial wellness recommendations to clients.
• Embodies a strong client experience culture, being present with every client and teammate and realized the impact we can have on their day, personally professionally and financially.
• Constantly attains individual activity, behavior and outcome expectations.
• Open personal and business accounts.
• Developing strong partnership with branch teammate's and line of business partners- fucus on client acquisition and deepening the relationship of current clients, effectively managing internal and external center of influence.
• Ensure compliance with with operational, security and audit procedures and polices including appropriate documentations of client interactions.
• Complies with all the bank polices and procedure's, including without limitations, act professionally all the times, conducting business ethically, avoiding conflict of interest, and acting in the best of interest of the bank client and the bank.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Managed customer relations on ongoing basis to maximize customer retention.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.

. Reviewing and approving trade finance document for bank and regulatory compliance and acceptability of term and condition.

. Negotiating standard import and export letter of credit for financial payment and settlement.

. Followup and respond incoming and outgoing SWIFT messages accordingly.

.perform any other tasks and responsibilities as assigned by the line manager.

• Managed customer relations on ongoing basis to maximize customer retention.
• Assisted with conflict resolution during partnership negotiations and acquisitions.
• vet the information on the loan application.
• Advise you on the best program based on loan application.
• prepare and summit timely and accurate loan file and followup the status of loan.
• completes loan contract by explaining provision to applicant obtaining signature and collecting fees.

• create and maintain a positive work environment for all cashers.
• generate reliable and accurate till report from every register.
• operate registers and perform general checkout functions.
• resolve cash tills when closing, ensuring the money matches the report and is stored safely.
• manage ATM cash operation and balance.
• weekly and monthly report branch cash performance for district and dispatch cash for issuing bank if cash excess branch limit.

• Answer question about account types and banking product like digital banking, CPO, checking accounts, ATM card issuance, etc.
• Check on the status of customers account and track checks and payments.
• bank account opening.
• Review and explain account charges.
• Communicated with clients regarding account services, statements, and balances.
• Assist customers with replacing expired, damaged and stolen cards.

• .Attended personnel meetings and training sessions to improve skills and learn new policies and procedures
• Provide financial advice to clint on topic such as mortgage loans and other bank products.
• Communicate with clients face to face of via telephone to explain their options.
• perform other duties and responsibilities given by line manager and branch manager.