Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tizoc Zizumbo

Oak Lawn,IL

Summary

Talented Grocery Manager touting years of expertise maintaining supply levels. Knowledgeable resource committed to assisting customers and alleviating conflicts through effective communication and active listening. Promoting exemplary skills in developing positive workplace environments and boosting employee morale. Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations. Proficient Assistant Store Director adept at managing shrink and fixing store displays quickly and efficiently. Accomplished at training staff and leading by example with extensive knowledge of sales and excellent customer service. Results-driven Assistant Store Director known for exceptional productivity and efficiency in task completion. Specialize in inventory management, employee training, and customer service excellence. Thrive using communication skills, adaptability, and leadership to achieve store objectives. Excel in fast-paced retail environments through teamwork, problem-solving abilities, and commitment to continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Store Director

Jewel Osco
Chicago, IL
05.2022 - Current
  • The duties of a store director can vary depending on the type of store and its size, but generally include:

    1. **Leadership and Management**: Oversee daily operations, manage staff, and ensure a positive work environment. This includes hiring, training, and evaluating employees.

    2. **Sales and Revenue Management**: Develop and implement strategies to drive sales and meet financial targets. Analyze sales data and market trends to identify opportunities for growth.

    3. **Customer Service Excellence**: Ensure high levels of customer satisfaction by addressing complaints, improving service standards, and fostering a customer-centric culture.

    4. **Inventory Management**: Oversee stock levels, manage inventory processes, and ensure proper merchandising and presentation of products.

    5. **Budgeting and Financial Management**: Prepare and manage budgets, monitor expenses, and ensure profitability of the store.

    6. **Compliance and Safety**: Ensure that the store complies with all regulations and safety standards, and promote a safe shopping and working environment.

    7. **Marketing and Promotions**: Collaborate with marketing teams to create promotional campaigns, events, and in-store displays that attract customers.

    8. **Reporting and Analysis**: Generate reports on sales, inventory, and staff performance to inform strategic decisions and improvements.

    9. **Community Engagement**: Build relationships with local businesses and participate in community events to enhance the store's visibility and reputation.

    10. **Continuous Improvement**: Identify areas for improvement in operations, customer service, and employee performance, and implement training or new procedures as necessary.

    Overall, a store director plays a crucial role in driving the success of the store and ensuring it runs smoothly.

Grocery Manager

Jewel Osco
Chicago, IL
01.2014 - 05.2022
  • Engaged customers and provided very high level of service and support, helping find desired products and items
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and end caps
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions
  • Orchestrated performance-oriented environment by closely supporting all team members
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
  • Trained newly hires in upselling techniques
  • Cleaning
  • Mopping the floors
  • Cleaning the windows
  • Sanitizing area around the store

Store Clerk

Dominicks
Chiacgo, IL
01.2011 - 01.2012
  • Assisting Customers
  • Bagging Groceries
  • Retreating Carts
  • Cleaning
  • Bailing Cardboard Jewel Osco - Grocery Stocker
  • Assisting Customers
  • Bagging Groceries
  • Stocking Merchandise
  • Building Displays

Education

Computer Science -

Depaul University
01.2010

Computer Science -

Harold Washington College
01.2008

Computer Science -

Richard J Daley College
01.2006

High School Diploma -

Gage Park High School
01.2004

Skills

  • Microsoft Office
  • Adobe Photoshop
  • HTML
  • Store Activity Coordination
  • Visual Merchandising
  • Coordination of inventory
  • Delegation
  • Coaching and mentoring
  • Budget development
  • Staff training/development
  • Scheduling
  • Recruitment
  • Shrink management
  • Employee Motivation
  • Promotional planning
  • Employee Supervision
  • Report Writing
  • [Software] use
  • POS system training
  • Employee feedback
  • Recruitment and hiring
  • Floor display designs
  • Team Management
  • Recruiting and Hiring
  • Store Merchandising
  • Documentation And Reporting
  • Resource Allocation
  • Payroll Management
  • Inventory Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Multitasking and Organization
  • Cash Management
  • Sales Strategies
  • Customer Service
  • Pricing Strategies
  • Policies and Procedures
  • Shift Scheduling
  • Staff Supervision
  • Team Leadership
  • Friendly and Positive
  • Employee Coaching
  • Schedule Coordination
  • Employee Development
  • Sales Promotions
  • Scheduling Coordination
  • Employee Scheduling
  • Strategic sales
  • Stock replenishment
  • Promotional Events
  • Supply Ordering
  • Team Development
  • Sales Promotion
  • Security System Monitoring
  • Budget Planning
  • Bank and Safe Deposits
  • Problem-Solving
  • Employee Training
  • Operations Management
  • Performance Assessment
  • Store maintenance
  • Employee Management
  • Employee Terminations
  • Flexible Schedule
  • Delegating Work
  • Customer experience management
  • Retail Merchandise Quality Standards
  • Conflict Resolution
  • Special Events
  • Work Planning and Prioritization
  • Leading Staff Meetings
  • Competitor Monitoring

Certification

TEFL Teacher Certified

Timeline

Assistant Store Director

Jewel Osco
05.2022 - Current

Grocery Manager

Jewel Osco
01.2014 - 05.2022

Store Clerk

Dominicks
01.2011 - 01.2012

Computer Science -

Depaul University

Computer Science -

Harold Washington College

Computer Science -

Richard J Daley College

High School Diploma -

Gage Park High School

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