Tizza Azarcon
Rochester,MN
Summary
Dynamic professional with extensive experience at Mayo Clinic, excelling in patient intake and appointment coordination. Proven ability to enhance workflow efficiency and ensure HIPAA compliance. Recognized for exceptional organization and problem-solving skills, consistently delivering high-quality service and maintaining patient confidentiality in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desk Operations Specialist
Mayo Clinic
Rochester, MN
08.2020 - Current
- Conducted phone intake visits with patients, recording medication, allergies, and medical history.
- Measured vital signs prior to patient consultations in designated rooms.
- Scheduled and rescheduled appointments for new and established patients via phone or in-person.
- Relayed messages to providers to fulfill patient requests efficiently.
Billing Representative and Data Clerk
Mayo Clinic
Rochester, MN
12.2019 - 03.2020
- Facilitated timely claim submissions by correcting billing errors.
- Ensured resolution of non-adjudicated claims through diligent follow-ups.
- Reviewed claims for accuracy and compliance regarding contractual underpayments.
- Scanned patient files to identify volunteers for Alzheimer’s testing.
Special Projects/Executive Sales Assistant/Finance Sales Liaison
AKE Safety Equipment
Rochester, MN
02.2019 - 11.2019
- Invoiced orders delivered by sales representatives for accurate financial tracking.
- Collaborated with sales representatives and managers to resolve order discrepancies.
- Reviewed orders and invoices shipped from headquarters for accuracy.
- Approved inventory requests, ensuring correct quantities and serial numbers for shipping.
- Established new codes in QuickBooks to streamline sales representative transactions.
- Generated commissions reports for pay periods; calculated base, refill, draw, bonus, and special promo commissions.
- Entered bills into QuickBooks and scanned/email reports to sales representatives and managers.
Team Store Lead (Assistant Store Manager)
Motherhood Maternity Apache Mall
Rochester, MN
09.2018 - 03.2019
- Executed opening and closing procedures for store operations.
- Managed cash handling processes with accuracy and security.
- Processed shipping of internet orders promptly and efficiently.
- Received and displayed new clothing styles weekly to enhance inventory.
- Delivered exceptional customer service to ensure satisfaction.
Customer Service Representative/City Clerk
City of Rochester
Rochester, MN
01.2018 - 11.2018
- Greeted visitors and provided directions to city and county departments.
- Answered inquiries related to parking tickets, licenses, assessments, and city ordinances.
- Processed payments for licenses, parking tickets, assessments, and miscellaneous transactions.
Administrative Assistant
AKE Safety Equipment
Rochester, MN
09.2017 - 11.2017
- Sorted and filed invoices to maintain organized financial records.
- Entered manufacturer work order information into Excel daily for accurate tracking.
- Managed contract position responsibilities with attention to detail.
Patient Appointment Coordinator
Mayo Clinic
Rochester, MN
05.2017 - 08.2017
- Scheduled appointments by interacting with patients and referring physicians.
- Provided essential information regarding appointment details, including date, time, and location.
- Evaluated medical conditions to determine urgency levels for timely scheduling.
- Maintained consistent communication with medical specialists to ensure quality scheduling services.
Administrative Assistant
J & R Livestock, Inc.
Lake Mills, IA
10.2016 - 03.2017
- Compiled and maintained spreadsheets while managing data in Microsoft Access databases.
- Monitored and ordered supplies to ensure adequate inventory levels.
- Reported issues and concerns to senior management for prompt resolution.
- Facilitated communication with senior management, reviewing office performance regularly.
- Distributed current inventories and weekly schedules while arranging travel and meetings.
- Submitted payroll accurately and on time using Microsoft Excel.
- Coordinated daily meetings with supervisors to discuss performance metrics.
- Utilized Microsoft Excel for efficient tracking of appointments and schedules.
Education
Bachelor of Science Degree - General Management
Kaplan University
Davenport, IA01.2010
Associate Degree - Business Management
Rochester Community and Technical College
Rochester, MN01.2007
Skills
- Patient intake
- Vital signs measurement
- Appointment scheduling
- Medical record management
- Customer service
- Data entry
- Inventory management
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Record maintenance
- Scheduling coordination
- Time management expertise
- Exceptional organization
- Workflow optimization
- Critical thinking
- Adaptable to change
- Patient check-in
- Procedure registration
- HIPAA compliance
- Office reception
- Conflict resolution techniques
- Interpersonal relationship building
- Patient scheduling proficiency
- Strong organizational skills
- Electronic recordkeeping
- Administrative support experience
- Professional telephone etiquette
- Phone reception
- Patient appointment coordination
- Patient confidentiality adherence
- Telephone customer support
- Appointment coordination
- Database administration
- Detail-oriented approach
- Medical terminology
- Problem-solving aptitude
- Task prioritization
Certification
- Medical Terminology
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Cum Laude: Class of 2010
Affiliations
- Member of Philippine-American Association
References
References available upon request.
Timeline
Desk Operations Specialist
Mayo Clinic
08.2020 - Current
Billing Representative and Data Clerk
Mayo Clinic
12.2019 - 03.2020
Special Projects/Executive Sales Assistant/Finance Sales Liaison
AKE Safety Equipment
02.2019 - 11.2019
Team Store Lead (Assistant Store Manager)
Motherhood Maternity Apache Mall
09.2018 - 03.2019
Customer Service Representative/City Clerk
City of Rochester
01.2018 - 11.2018
Administrative Assistant
AKE Safety Equipment
09.2017 - 11.2017
Patient Appointment Coordinator
Mayo Clinic
05.2017 - 08.2017
Administrative Assistant
J & R Livestock, Inc.
10.2016 - 03.2017
Bachelor of Science Degree - General Management
Kaplan University
Associate Degree - Business Management
Rochester Community and Technical College
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