Summary
Overview
Work History
Education
Skills
Timeline

TAMIR JOHNSON

Brooklyn

Summary

Motivated and adaptable IT professional with strong customer relationship management skills. Troubleshoots, documents solutions, and exceeds performance goals. Identifies opportunities for improvement and supports new business initiatives within technology-focused environments.

Professional and prepared IT analyst with focus on delivering impactful solutions. Adept in systems analysis, troubleshooting, and network management. Strong emphasis on team collaboration and achieving results. Reliable, adaptable, and skilled in variety of IT tools and technologies.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Raising Cane’s
09.2024 - 11.2024
  • Developed strong verbal and written communication skills while interacting with customers, ensuring clear understanding of products, services, and issue resolution
  • Managed multiple customer orders and tasks in a fast-paced environment, demonstrating the ability to prioritize and execute complex, multi-step procedures

Package Handler

Glenwood Management
05.2023 - 09.2023
  • Operated handheld devices and technology to access and update delivery schedules and customer data, showcasing comfort with digital tools
  • Managed and coordinated delivery schedules while ensuring timely processing of packages
  • Quickly adapted to evolving delivery processes and technologies

Sales Associate

GAP
11.2019 - 02.2020
  • Reinforced hands-on experience with point-of-sale (POS) systems to process transactions quickly and precisely
  • Processed payments quickly to keep customer flow moving
  • Gathered data by tracking customer purchases and sales trends to support decision-making and sales strategies

Customer Service Associate

Chick-Fil-A
01.2019 - 10.2019
  • Utilized a touch-screen register system to accurately process transactions and manage payments, gaining familiarity with point-of-sale (POS) technology
  • Delivered excellent customer service by actively listening to customer needs, providing solutions, and maintaining a positive and professional demeanor

Education

Associate in Science (A.S.) - Computer Science

Metropolitan College of New York
09-2024

High School Diploma -

Edward R. Murrow High School
06-2015

Skills

  • Customer service

  • Customer support

  • Problem resolution

  • Team collaboration

  • CompTIA security

  • CompTIA A certified

Timeline

Customer Service Associate - Raising Cane’s
09.2024 - 11.2024
Package Handler - Glenwood Management
05.2023 - 09.2023
Sales Associate - GAP
11.2019 - 02.2020
Customer Service Associate - Chick-Fil-A
01.2019 - 10.2019
Metropolitan College of New York - Associate in Science (A.S.), Computer Science
Edward R. Murrow High School - High School Diploma,

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