Katelyn Crabtree
Columbia,TN
Summary
Proven track record in enhancing patient satisfaction and streamlining operations. Skilled in records management and demonstrating exceptional interpersonal abilities, I significantly improved administrative efficiency and patient service quality. Expert in maintaining strict information security, ensuring 100% accuracy in medical documentation. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Tennessee Oncology Proton Center
01.2025 - 07.2025
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Ensured patients received appropriate pre-treatment through coordination with medical staff.
- Managed appointments for outside imaging services such as MRIs, PETs, and CT scans.
Medical Receptionist (PSS)
Bone and Joint Institute of Tennessee
04.2024 - 08.2024
- Completed patient referrals to other medical specialists
- Helped patients complete necessary medical forms and documentation
- Transcribed phone messages and relayed to appropriate personnel
- Checked patient insurance, demographic, and health history to keep information current
- Supported office staff and operational requirements with administrative tasks
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Managed multi-line phone system and pleasantly greeted patients
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Maintained current and accurate medical records for patients
- Organized paperwork such as charts and reports for office and patient needs
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Receptionist
Veterinary Emergency Group
05.2023 - 04.2024
- Managed multi-line phone system and pleasantly greeted patients
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients
- Maintained office and waiting room, keeping common areas clean and tidy.
Paraprofessional
Williamson County Schools
01.2023 - 03.2023
- Assisted classroom teacher in supervising snack time and indoor and outdoor play
- Prepared instruction materials, constructed bulletin boards, and set up work areas
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Tailored lesson plans for students with emotional and cognitive disabilities
- Reported on student progress, behavior, and social skills to parents
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Receptionist
Toyos Clinis
03.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Managed multi-line phone system and pleasantly greeted patients
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Maintained current and accurate medical records for patients
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
911 Emergency Telecommunicator
Williamson County Government
08.2020 - 03.2022
- Worked 12 hour shifts every week
- Answered 911 calls, and dispatched police to emergency situations
- Stayed calm during stressful calls
- Was the calm voice on the other side of the phone that ensured we were getting help on the way
- I would answer 911 calls at the same time as dispatching police to calls
- Was given a life saving badge for coaching a woman on how to do CPR on her husband that ended up surviving.
Education
Penn Foster Highschool
10.2015
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Summit Highschool
Spring Hill08.2015
Skills
- Medical office administration
- Insurance Verification
- Mail Management
- Records Management
- HIPAA Compliance
- Appointment Scheduling
- Account updating
- Complaint resolution
- Team Management
Certification
- Property and Casualty License
Timeline
Scheduling Coordinator
Tennessee Oncology Proton Center
01.2025 - 07.2025
Medical Receptionist (PSS)
Bone and Joint Institute of Tennessee
04.2024 - 08.2024
Receptionist
Veterinary Emergency Group
05.2023 - 04.2024
Paraprofessional
Williamson County Schools
01.2023 - 03.2023
Receptionist
Toyos Clinis
03.2022 - 12.2022
911 Emergency Telecommunicator
Williamson County Government
08.2020 - 03.2022
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Summit Highschool
Penn Foster Highschool
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