Tanya J. (Tj) Fitzharris
Mesa,AZ
Summary
To obtain a career representing a Quality Company in a professional manner, achieving their goals and my goals, as an Excellent and Dependable Customer Service Representative and Assistant Manager. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Medical Courier
Crossroads Couriers
10.2023 - Current
- Deliver pharmaceutical medications to customers in a friendly and timely matter
- Keep track of all inventory of route, all invoices pertaining to customers BOL
- Keep track of all mileage and returns (if necessary), Scan ,log and photograph each delivery triple checking address and method of drop
- Delivered prompt service to prioritize customer needs.
- Use GPS to plan most efficient routes for quicker delivery
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded proactively and positively to rapid change.
Medical Courier
Specialized Delivery Services
03.2023 - 09.2023
- The safe and timely pickup and delivery of live human blood to the state lab and/or lab centers from surrounding donation centers and hospitals
- Kept meticulous records of time, location, and quantity of boxes picked up and/ or dropped off
- Sign state lab logs
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Bartender
Dylan's Sports Pub
03.2019 - 03.2023
- Serve customers with a positive attitude and a smile! Make cocktails to perfection
- Established excellent clientele rapport for frequent returned business
- Ran register and all gaming monies
- Was responsible for all monies throughout the entire shift including the safe
- Ran the kitchen and made food for customers as needed
- Made sure the bar, kitchen, and restrooms were clean throughout the shift and clean for the following shift
- Stocked coolers and walk in cooler with beer and wine
- Received trucks, checked inventory and stocked all liquors and toiletries as needed
- Did all payouts for gaming jackpots and fixed minor issues with gaming machines.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Manager
Dollar General
03.2018 - 09.2018
- Open and Closing of the store, count tills, evening deposit, checked in freight trucks, stocked freight, seasonal end caps, cleaning of the store, cashier, key holder
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
Hardware Sales Associate
Home Depot
05.2014 - 09.2017
- Increased hardware sales by providing exceptional customer service and demonstrating product features.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Improved store organization with strategic merchandise placement, making it easier for customers to find desired items.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Handled returns and exchanges professionally, maintaining customer loyalty while adhering to store policies.
- Met or exceeded individual sales goals consistently, contributing to the overall success of the store.
- Participated in ongoing training sessions to stay up-to-date on industry trends, new products, and best practices in sales techniques.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Processed transactions efficiently using point-of-sale systems, streamlining checkout processes for a smoother shopping experience.
- Assisted with merchandising initiatives such as planogram execution and inventory counts to optimize product visibility and availability.
- Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.
- Participated in local community events to promote the store and build brand awareness, driving customer traffic and sales growth.
- Worked closely with store management to identify areas for improvement and implement strategies for increased sales performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocking, inventory, reduce tag pricing, cc applications, Penske truck rentals, pro accounts
- Cross trained in 6 different dept's
- Obtained a license to operate all the heavy equipment ( forklift, reach, order picker, and pallet jack)
- Was awarded 16 Excellent Customer Service awards 6 of which were personal awards from the DM and RGM
Night Manager
Metcalf Liquors
07.2012 - 05.2014
- Stocking, cleaning, check in trucks, closing of the store, counting monies, key holder
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
Education
High School Diploma -
Northwest High School
Wichita, KS1987
Skills
- Maintaining Clean Work Areas
- Cash Register Operations
- Technical Support and Assistance
- Loss Prevention Goals Monitoring
- Display Maintenance
- Equipment Demonstration
- Project Support
- Product Promotion
- Item Scanning
- Store Layouts
- Suggestive Selling
- Statistical Data Analysis
- Merchandise Replenishment
- Delivery Arrangements
- Flexible Hours
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Excellent Written and Verbal Communication
- Merchandising and Display
- Merchandise Receiving and Handling
- Building Customer Loyalty
- POS Inventory System Operation
- Merchandise Recommendations
- Item Ticketing and Pricing
- Energy and Physical Stamina
- End Cap Placement
- Strong Communication and Interpersonal Skills
Timeline
Medical Courier
Crossroads Couriers
10.2023 - Current
Medical Courier
Specialized Delivery Services
03.2023 - 09.2023
Bartender
Dylan's Sports Pub
03.2019 - 03.2023
Assistant Manager
Dollar General
03.2018 - 09.2018
Hardware Sales Associate
Home Depot
05.2014 - 09.2017
Night Manager
Metcalf Liquors
07.2012 - 05.2014
High School Diploma -
Northwest High School
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