Tyron Hall
Knoxville,TN
Summary
Dynamic professional with a proven track record at CareCentrix, adept in policy development and complaint resolution. Leveraged expertise in document review and resource management to enhance customer satisfaction and streamline processes. Excels in computer proficiency and professionalism, demonstrating significant improvements in efficiency and client relations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Provider Advocate (Remote)
CareCentrix
12.2022 - 12.2024
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
Customer Service Representative
Teleperformance
11.2021 - 11.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Business Administration in Business - Business
The University of Tennessee - Chattanooga
Murfreesboro, TN05.2027
Skills
- Policy Development
- Document Review
- Resource Management
- Complaint resolution(4 years)
- Data Entry(4 years)
- Paperwork Processing
- Live chat support(2 years)
- Computer Proficiency
- Professionalism(10 years)
Timeline
Provider Advocate (Remote)
CareCentrix
12.2022 - 12.2024
Customer Service Representative
Teleperformance
11.2021 - 11.2023
Bachelor of Business Administration in Business - Business
The University of Tennessee - Chattanooga
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