TJ Hummel
Menominee
Summary
Clinical support professional with significant experience in providing high-quality administrative assistance in patient care. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in patient communication, medical documentation, and coordinating with healthcare providers. Valued for organizational skills, problem-solving abilities, and commitment to delivering exceptional support. Strong knowledge of medical terminology and HIPAA regulations.
Overview
9
9
years of professional experience
Work History
Clinical Support Specialist
Heyday Health
10.2023 - 11.2025
- Clinical support specialist for team-based, virtual-first, primary care for seniors in Ohio and Kentucky, focusing on building relationships and coordinating care in a hybrid clinical/administrative role.
- Responsibilities included patient scheduling, triaging patient calls, managing prescriptions, ordering DME, placing referrals, and completing prior authorizations for medications and imaging procedures.
- Facilitated communication between providers and patients to enhance service delivery.
- Mentored junior team members on best practices in clinical support operations.
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Developed strong relationships with patients through empathetic communication and active listening skills, fostering trust and rapport.
- Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
- Streamlined internal processes for better coordination between medical staff and patients, leading to increased quality of care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
Patient Coordinator/Clinic Mgr
Bay Oral Surgery & Implant Center
11.2021 - 10.2023
- Registered patients, verified insurance eligibility, and predetermined benefits. Pre-edited for billing and insurance claim readiness.
- Clinic liaison between patients, surgical techs, and surgeons. Main contact for all vendors and departments. Collected financial obligations, balanced cash drawer, and account receivables.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
- Scheduled patients for exams, biopsies, and all oral procedures.
- Managed all maintenance of the building, including lawn care, snow plowing, electrical upgrades, inspections, and carpet cleaning.
Practice Support Specialist
Parallon/HCA Healthcare
03.2020 - 06.2021
- Tier 3 support for 180 hospitals and over 1,500 medical facilities.
- Reviewed patient claims and accounts. Merged accounts, financial adjustments, money transfers, patient refunds, and claim resolution.
- Created provider and facility schedules, and created and conducted training webinars for EMR users.
- Call center environment for medical practices and facilities across the United States; problem-solving via phone, email, tickets, web, and chat.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
Rehab Coordinator
Bay Area Mobility Center
07.2016 - 04.2018
- Streamlined communication between healthcare providers and patients to enhance service delivery.
- Increased efficiency within the department by establishing clear protocols for referral management and intake procedures.
- Streamlined documentation processes, ensuring accurate record keeping and timely reporting to healthcare providers.
- Collaborated closely with physical therapists, occupational therapists, and speech-language pathologists to deliver well-rounded care.
- Served as a liaison between patients, families, healthcare providers, and community resources to ensure seamless transitions throughout the continuum of care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
Education
High School Diploma -
Bremen High School
Midlothian, IL05-1986
Skills
- Excellent Communicator
- Strong Time Management Skills
- Self-Manageable / Motivated
- Independent / Team Player
- Solid Work Ethic
- Dependable / Reliable
- Courteous / Respectful / Kind
- Patient confidentiality
- Clinical documentation
- HIPAA
- Healthcare compliance
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Active listening
- Medical terminology
ADDRESS
- W6018 Birch Creek Rd.
- Menominee MI
PHONE
906.271.0324
tjs.hummel@gmail.com
Timeline
Clinical Support Specialist
Heyday Health
10.2023 - 11.2025
Patient Coordinator/Clinic Mgr
Bay Oral Surgery & Implant Center
11.2021 - 10.2023
Practice Support Specialist
Parallon/HCA Healthcare
03.2020 - 06.2021
Rehab Coordinator
Bay Area Mobility Center
07.2016 - 04.2018
High School Diploma -
Bremen High School