T.j. Jones
Houston
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work.
I have worked over 21 years in the field of human services , seeking to relocate from PA to Texas and seeking to find a work home.
Overview
14
14
years of professional experience
Work History
Service Coordinator
Keystone First Health Plan
Philadelphia
06.2019 - Current
- Assessing the service needs of clients and linking them to the appropriate resources and providers
- Facilitating programs and services, job training, and transportation
- Developing a resource directory of local social service agencies and providers for easy access
- Assisting clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes
- Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services
- Scheduling appointments for clients, answering phones and tracking clients' service records
- Monitoring the services being provided and staying up to date on any services being introduced or discontinued
- Evaluating the quality of all services and identifying areas that need improvements
- Following up with clients regularly to assess and ensure their satisfaction
- Responding to complaints, resolving issues, or matching clients with better services.
- Participated in staff development training sessions focused on topics related to Medicaid regulations and program policies.
- Oversaw fundraising activities and preparation of public relations materials.
- Reviewed assessments conducted by other team members and provided feedback on findings.
- Assessed individual needs by conducting home visits or phone consultations with clients.
- Collaborated with members of interdisciplinary teams on behalf of clients in order to develop comprehensive service plans.
- Acted as consultant to community programs by interpreting regulations and policies.
- Provided hands-on and proactive leadership to community services staff.
Behavioral Health Care Manager
Premier Care And Staffing
07.2018 - Current
- Support the mental and physical health care of patients on an assigned caseload
- Closely coordinate care with the patient's medical providers and others listed on care team
- Screen and assess patients for common mental health and substance abuse disorders
- Facilitate patient engagement and follow up care
- Provide education about common disorders and the available treatments
- Conducting home visit and assisting clients and gathering information relating to treatment adherence, side effects, and effectiveness of current treatment
Residential Mentor Lead
New Vitae Wellness and Recovery
08.2017 - 05.2019
- Implementing treatment plans and attend weekly team meeting
- Assist with goal setting, life skills, and community outreach
- Conduct home evaluation and assist with Psychosocial Assessment
- Ensure Inter-agency communication, and defuse both peer to peer, and staff conflict
- Reporting daily activities to the supervisor or care team
- Supervising behavior of residents and managing community integration
Rehabilitation Specialist
Horizon House
05.2013 - 06.2017
- Assessed patients mental status through home and community based interviews or observations to help clients achieve wellness and autonomy
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team, and arrange abeyances with social services, health and governmental agencies
- Record cases information, and promote quality and cost effective interventions and outcomes
TSS Worker
Carson Valley Children's Aid
09.2013 - 03.2016
- Worked directly with children and their families both in school and at home/community based
- Transferred skill of behavioral interventions to children and families
- Utilized ABA style interventions
- Tracked client data, and documented all client information in evidence based progress notes
- Mediated conflict between team and family, as well as between child and school
Residential Technician
Holy Redeemer Drueding Center Phila
01.2011 - 05.2014
- Established rapport with clients using therapeutic communication skills
- Performed all tasks with a patient centered focus while seeking opportunities for improvement of processes and treatments
- Recognized potential care concerns and completed clinical rotations and provided behavioral/emotional support
- Conducted home visits for potential placement and provided follow up care in new home/care unit
Education
Master of Science - BEHAVIORAL HEALTH AND HUMAN Services
Community College of Philadelphia
Philadelphia, PA08-2025
Bachelor's - Behavioral health and human development
Chestnut Hill College
Philadelphia, PA05.2017
Skills
- Adaptability & Flexibility
- Attention to Detail
- Collaboration & Teamwork
- Communication
- Creativity & Innovation
- Independence
- Interpersonal Skills
- Leadership & Management
- Problem Solving & Analytical Thinking
- Professionalism
- Time Management
- Work Ethic
- Brainstorming
- Initiative
- Delegation
- Case Management
- Documentation
- Mental Health
- Counseling
- Management
- Mentoring
- Leadership
- Windows
- Caregiving
- Senior care
- Social work
- Behavioral health
- Addiction counseling
- Organizational skills
- Applied behavior analysis
- Working with people with autism
- Residential cleaning
- Commercial cleaning
- Custodial experience
- Home care
- Dementia care
- Assisted living
- Strong treatment knowledge of treatment plans
- Excellent skills in maintaining patient and family confidentiality
- Skilled at credible and learning inter-agency communication
- Status meetings
- Community liaison
- Ongoing client support
- Notetaking and documentation
- Program follow-up and assessment
- Service monitoring and evaluation
- Family service plans
- Client advocacy
- Telephone communication
- Community resource expertise
- Individualized service plans
- Goal setting
- Needs assessment
- Customer expectation management
- Meeting facilitation
Willing To Relocate
Houston, TX
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Timeline
Service Coordinator
Keystone First Health Plan
06.2019 - Current
Behavioral Health Care Manager
Premier Care And Staffing
07.2018 - Current
Residential Mentor Lead
New Vitae Wellness and Recovery
08.2017 - 05.2019
TSS Worker
Carson Valley Children's Aid
09.2013 - 03.2016
Rehabilitation Specialist
Horizon House
05.2013 - 06.2017
Residential Technician
Holy Redeemer Drueding Center Phila
01.2011 - 05.2014
Master of Science - BEHAVIORAL HEALTH AND HUMAN Services
Community College of Philadelphia
Bachelor's - Behavioral health and human development
Chestnut Hill College
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