Summary
Overview
Work History
Education
Skills
Certificationscourses
Timeline
Generic

T.J. Leggett

Pell City,USA

Summary

Highly experienced and detail-oriented restaurant manager with a proven track record of exceeding customer expectations and driving operational efficiency. Passionate about delivering high-quality service and creating a positive dining experience for guests. A dynamic and results-driven manager with strong leadership skills and the ability to develop and train staff. Consistently delivers exceptional service while maintaining a customer-focused approach.

Overview

40
40
years of professional experience

Work History

Manager

Chipotle
06.2024 - Current
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Maximized performance by monitoring daily activities and mentoring team members
  • Cross-trained existing employees to maximize team agility and performance
  • Controlled costs to keep business operating within budget and increase profits
  • Developed and maintained relationships with customers and suppliers through account development
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities

DELI, KITCHEN, FOH

Buc-ee's
08.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Excellent communication skills, both verbal and written
  • Worked well in a team setting, providing support and guidance

BARISTA

Starbucks
04.2022 - 08.2023
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
  • Prepared and packaged mobile and delivery orders for patrons
  • Operated cash registers and handled cash and card transactions
  • Presented and explained drink menu, answering questions to educate customers
  • Updated signage and displays, defining new and expanded products and services
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
  • Trained new baristas on company processes and product preparation
  • Warmed and served baked goods and pastry items to customers
  • Memorized or referenced readily accessible information to relay to customers
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Prepared teas, hot chocolate and other non-coffee drinks for customers
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks

GENERAL MANAGER

Jersey Mikes
07.2021 - 04.2022
  • Executed sales and operational activities, producing results that met or exceeded business plan
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
  • Established employee development plan, setting clear expectations for team members
  • Provided clear direction and set priorities for accomplishing desired actions and results
  • Developed long and short-range financial objectives, supporting company mission statement
  • Recruited team members for maintaining adequate staffing levels according to projected sales
  • Managed profit goals against budget and prior year, keeping controllable costs within budget
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
  • Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
  • Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations

Manufacturing Production Associate

Benjamin Moore
09.2020 - 07.2021
  • Made sure that products were produced on time and are of good quality
  • Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies
  • Documented production information via daily system logs and discussed issues with management
  • Consistently met production targets through effective time management, prioritization of tasks, and teamwork
  • Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues
  • Recorded and tracked daily production data for management reporting

PRODUCE MANAGER

Publix
04.2008 - 06.2020
  • Trained and coached new team members
  • Replenished, rotated and culled displays several times daily
  • Participated in quarterly inventory counts and conducted inventories
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance
  • Received produce deliveries and unloaded produce
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Conducted performance evaluations and recommended pay increases within department's budget
  • Oversaw team of 20 grocery employees with $250,000 in yearly revenue

OWNER AND CHEF

Creative Catering Services
02.2003 - 03.2009
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
  • Developed business and marketing plans and prepared monthly financial reports
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings
  • Hired and mentored core start-up team, working to outline initial company policies and procedures
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin
  • Hosted fundraising events for various charities to boost brand awareness and community engagement
  • Directed hiring and training of new department managers to drive organizational improvements

MANAGER OF OPERATIONS

Hard Rock Cafe
05.1997 - 08.2004
  • Directed day to day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Improved morale and management communication by creating employee recognition and rewards practices
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service
  • Collected appetizer, entree and wine orders from patrons
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands

BARTENDER AND LEAD SERVER

Outback Steakhouse
02.1992 - 05.1997
  • Prepared and served cocktails and food
  • Illustrated knowledge of menu and service offerings to educate guests
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal
  • Adhered to corporate standards and policies in overseeing restaurant operations
  • Provided mentorship and guidance to new kitchen team members
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Prepared salads, appetizers and garnishes to assist kitchen staff
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
  • Provided exceptional service to high volume of daily customers
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Set up dining room to meet hospitality and service standards

LINE COOK AND EXPEDITOR

Walt Disney World Resort
05.1985 - 01.1992
  • Operated fryers and grills according to instructions to maintain safety and food quality
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
  • Kept stations stocked and ready for use to maximize productivity
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
  • Set up and performed initial prep work for soups, sauces and salads
  • Maintained consistent quality and high accuracy when preparing identical dishes every day
  • Washed and peeled ingredients to prepare for different meals and recipes
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
  • Marinated food items according to corporate-provided instructions and recipes
  • Created nutritious, visually appealing, innovative and properly prepared and flavored food
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate

Education

High School Diploma -

Hillsboro High School
Nashville, TN
05.1984

Skills

  • Customer service
  • Operational efficiency
  • Leadership
  • Staff development
  • Training
  • Results-driven
  • Attention to detail
  • Positive dining experience
  • Team leadership
  • Verbal and written communication
  • Documentation and reporting
  • Expectation setting

Certificationscourses

  • Serve Safe Certified
  • Policy Development and Enforcement
  • Purchasing and Planning
  • Display Creation
  • Process Improvements
  • Time Management
  • Communication
  • Customer Service
  • Problem-Solving
  • Teamwork
  • Organization
  • Adaptability

Timeline

Manager

Chipotle
06.2024 - Current

DELI, KITCHEN, FOH

Buc-ee's
08.2023 - 05.2024

BARISTA

Starbucks
04.2022 - 08.2023

GENERAL MANAGER

Jersey Mikes
07.2021 - 04.2022

Manufacturing Production Associate

Benjamin Moore
09.2020 - 07.2021

PRODUCE MANAGER

Publix
04.2008 - 06.2020

OWNER AND CHEF

Creative Catering Services
02.2003 - 03.2009

MANAGER OF OPERATIONS

Hard Rock Cafe
05.1997 - 08.2004

BARTENDER AND LEAD SERVER

Outback Steakhouse
02.1992 - 05.1997

LINE COOK AND EXPEDITOR

Walt Disney World Resort
05.1985 - 01.1992

High School Diploma -

Hillsboro High School

Similar Profiles

CREATE PROFILE
T.J. Leggett