Jacqueline Simon
Miami,FL
Overview
3
3
years of professional experience
Work History
Retails Sales Associates
Party City
Miami, FL
07.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Pollo Tropical
Miami, FL
07.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Front Service Clerk
Little Caesars
Miami, FL
12.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
Education
High School Diploma -
Miami Southridge Senior High
Miami, Fl06.2023
Skills
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Cleaning techniques
- Exceeds sales goals
- Retail merchandising expertise
- Sales floor organization
- Operate cash registers
Additional Information
•Open availability (except Wednesday and friday nights due to Church that i take as my priority at 8pm - tho can work mornings or mid days)
786-326-8044
Only0364453jackie@gmail.com
Languages
English
Spanish
Timeline
Retails Sales Associates
Party City
07.2022 - 02.2024
Cashier
Pollo Tropical
07.2021 - 06.2022
Front Service Clerk
Little Caesars
12.2020 - 06.2021
High School Diploma -
Miami Southridge Senior High