TJ Muhammad
Wichita,KS
Summary
Dynamic professional with extensive experience at Freed's Bakery, excelling in ticket management and technical troubleshooting. Proven track record of enhancing customer satisfaction through effective communication and efficient order fulfillment. Adept at building strong relationships and optimizing processes, ensuring timely solutions and a seamless customer experience.
Overview
5
5
years of professional experience
Work History
Help Desk Associate
Freed's Bakery
02.2023 - Current
- Streamlined help desk processes for quicker response times to support requests.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Provided basic end-user troubleshooting and desktop support.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Shift Manager
Mcdonalds
07.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Administrative Assistant
J.Funke Enterprise Real Estate Sales
01.2020 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
High School Diploma -
Liberty High School
05-2021
Skills
- Ticket management
- Technical troubleshooting
- Customer relationship management
- Order fulfillment
- Data entry
- Help desk software
- Communication skills
- Windows 10
- MS office proficiency
Skills
- Customer service
Timeline
Help Desk Associate
Freed's Bakery
02.2023 - Current
Shift Manager
Mcdonalds
07.2021 - 01.2023
Administrative Assistant
J.Funke Enterprise Real Estate Sales
01.2020 - 05.2021
High School Diploma -
Liberty High School
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