Summary
Overview
Work History
Education
Skills
Timeline
Generic

TJ Rennig

Whitehall,PA

Summary

Dynamic Customer Experience Manager with a proven track record at a high leverl, excelling in cross-functional collaboration and data analytics. Achieved significant customer loyalty through relationship building and innovative sales strategies, driving profitability and enhancing team performance. Skilled in coaching diverse teams to exceed targets and optimize business outcomes.

Overview

8
8
years of professional experience

Work History

Customer Experience Manager

Lexus of Lehigh Valley
10.2023 - Current
  • Gained customer loyalty by fostering positive relationships with consumers.
  • Monitored creditworthiness of potential customers by reviewing their credit reports, employment history, income level and debt-to-income ratio.
  • Negotiated financing terms with customers in order to maximize profits while providing attractive loan options.
  • Ensured that all paperwork was completed accurately prior to submitting applications for financing approval.
  • Completed the full automotive buying experience from start to finish.
  • Cultivate customer relationships in minimal time by creating and following a process to help complete the buying experience.

District Sales Leader

Mattress Firm
07.2022 - 10.2023
  • Lead and supervised a team of 12 retail locations, ensuring efficient workflow and high levels of productivity increasing the district profitability by 30% YOY
  • Conducted in-depth market analysis to identify new opportunities and trends in the industry, expanding the opportunity outside the local market.
  • Review and present reports of district P&L and EBITA.
  • Growing business in multi-unit management in a retail environment and increasing district performance.
  • Performed detailed market analysis to identify current trends, customer preferences, and competitor strategies.
  • Conducted sales forecasting to anticipate future market demand and conduct informed business decisions.
  • Developed innovative sales strategies to effectively penetrate new markets and target key customer segments.
  • Consistently achieved sales targets through strategic planning, client relationship building, and effective negotiation.
  • Managed a high-performing sales team, providing mentorship, training, and guidance to drive revenue growth and creating internal promotions by 10% each year.
  • Cultivate and manage business relationships.
  • Manage and control district expenses and revenue, cutting district expenses by 5% YOY.

Business Sales Manager

AT&T Wireless
11.2020 - 07.2023
  • Remote and in person Business sales.
  • Provided exceptional customer support to ensure client satisfaction and resolve inquiries in a timely manner while obtaining 110% or more to the sales target monthly.
  • Implemented process improvement initiatives to streamline workflow and increase efficiency and increase district business sales by a minimum of 15%.
  • Conducted thorough requirements gathering sessions to accurately capture user needs and facilitate successful project execution.
  • Observe and review business and accurately provide business solutions to optimize business productivity.
  • Implemented effective sales strategies to increase revenue and exceed sales targets.
  • Solved complex problems by analyzing information, identifying root causes, and proposing innovative solutions.
  • Managed client relationships by providing personalized support and ensuring customer satisfaction.
  • Communicated effectively with team members and clients to clarify information and address any concerns.
  • Trained and support 24 retail locations in business solutions and sales.

District Team Leader

The Wireless Experience
08.2017 - 11.2020
  • Overview and promote sales growth on a district level growing from 5 to 7 stores within the first year of my contributions to the business.
  • Manage and lead leaders to coach and develop wireless specialists to better sales productivity on a daily performance level.
  • Overview Operational and financial impact to the business to ensure location profitability.
  • Perform store visits to observe the behaviors in the location and coach the leader on how to impact and improve the behaviors to grow the performance on a store level.

Education

General

Palmerton Area High School
Palmerton, PA
06-2005

Skills

  • Cross-functional collaboration
  • Voice of customer analysis
  • Customer empathy
  • Data analytics
  • Vendor Partnerships
  • Business Scaling
  • Sales proficiency
  • Coaching and Developing
  • Oversight of diverse teams

Timeline

Customer Experience Manager

Lexus of Lehigh Valley
10.2023 - Current

District Sales Leader

Mattress Firm
07.2022 - 10.2023

Business Sales Manager

AT&T Wireless
11.2020 - 07.2023

District Team Leader

The Wireless Experience
08.2017 - 11.2020

General

Palmerton Area High School

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