Summary
Overview
Work History
Education
Skills
Timeline
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TJ TEQUILLA JACKSON

Jacksonville,FL

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.

Overview

7
7
years of professional experience

Work History

Claims Adjuster Trainee

Progressive
Jacksonville, FL
05.2023 - 02.2024
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.

Front Desk Supervisor

The Southbank Hotel
Jacksonville, Florida
07.2022 - 05.2023
  • Developed long-term relationships with guests, resulting in increased loyalty and revenue for the hotel
  • Advertised local entertainment and sporting events and provided information to patrons
  • Ensured financial accuracy by collecting deposits, fees, and payments
  • Provided knowledgeable and friendly service to guests who had problems with their rooms or reservations
  • Was in charge of all front desk operations, keeping a close eye on the hotel's reputation, employee productivity, and operational efficiency.
  • Greeted and welcomed guests in a friendly, professional manner.

Customer Advocate

Assurance IQ
Seattle, WA
06.2021 - 06.2022
  • Spent a significant amount of time with each customer, verbally reviewing and explaining documents to ensure that they were understood
  • Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Provided each customer with a high level of service and support, paving the way for future business opportunities.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.

Pharmacy Care Coordinator

Optum Infusion Pharmacy
FL
03.2017 - 06.2021
  • Ordered all of the pharmacy's supplies and kept track of inventory levels
  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information
  • Worked with a multidisciplinary team to improve patient care and response times overall
  • Created policies to align procedures with nursing home strategic initiatives and ensured that I followed all statutory, regulatory, state, and federal regulations.

Education

High School -

Jean Ribault High School

Skills

  • Policy investigations
  • Rules of evidence
  • Claims Investigation
  • Customer Service
  • Policy Knowledge
  • Client Relations
  • Data Entry
  • Credit card payment processing

Timeline

Claims Adjuster Trainee

Progressive
05.2023 - 02.2024

Front Desk Supervisor

The Southbank Hotel
07.2022 - 05.2023

Customer Advocate

Assurance IQ
06.2021 - 06.2022

Pharmacy Care Coordinator

Optum Infusion Pharmacy
03.2017 - 06.2021

High School -

Jean Ribault High School

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TJ TEQUILLA JACKSON