Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
18
18
years of professional experience
Work History
Community Liaison/Volunteer Coordinator
Chambers Hospice
01.2024 - 06.2024
Contributed to development of strategic business plans and implemented throughout community
Established relationships with nursing facilities, hospital case management, and physicians
Provided education about services offered
Met with patients and families for initial consultation
Developed and established volunteer program, obtained, trained, and supervised volunteers within facilities and patient homes.
Business Development
Retreat Healthcare Services
04.2023 - 11.2023
Contributed to development of strategic business plans and implemented throughout community
Established relationships with nursing facilities, hospital case management, and physicians
Provided education about services offered
Consultations with families
Transitioned patients from home health to hospice
Obtained admission orders from PCP's and medical directors
Routinely placed cold calls to families, referral sources, and potential referral sources
Community Liaison
Transcend Hospice
03.2020 - 02.2023
Played an integral role in opening a new office, in 2020, and built patient census
Participated in, and scheduled activities at various facilities, health fairs, and community events throughout the region
Established relationships with physician offices, nursing facilities, and hospitals
Provided education about services offered
Obtained contracts at all hospitals and nursing facilities in the service area
Completed legal paperwork for assessment and admission
Obtained orders from PCP's and medical directors
Transitioned patients from home health to hospice care
Routinely placed cold calls to families, referral sources, and potential referral sources
Executed daily, weekly, and monthly reports
Developed Chaplain Bible studies and maintained those schedules
Coordinated volunteer recruitment efforts to support various programs within the organization.
Business Development
CIMA Hospice/Elara Caring
06.2018 - 03.2020
Established relationships with physician offices, nursing facilities, and hospitals
Contributed to development of strategic business plans and implemented throughout community
Provided education about services offered
Completed legal paperwork for assessment admission
Obtained admission orders from PCP's and medical directors
Transitioned patients from home health to hospice
Routinely placed cold calls to families, referral sources, and potential referral sources
Office Manager
Western Drummer
05.2015 - 02.2018
Supervised team of 3
Hired, recruited, developed staff to ensure excellent service
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Inside and outside sales
Community Manager
Oak Grove Land Company
05.2013 - 06.2016
Accountable for day-to-day office operations including rent collections, extensive bookkeeping and reporting to main office daily, overseeing and enhancing value of property
Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Generated repeat leasing through effective service and time management
Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
Maintained within budget and increased revenue
Conducted regular inspections to identify needed improvements and maintain highest standards.
Worked with maintenance staff to complete timely repairs and enhancements.
Followed up on delinquent tenants and coordinated collection procedures.
Office Manager
Atlanta Area Chamber of Commerce
11.2011 - 05.2013
Responsible for all aspects of the business office including sales, collections, accounts payable, payroll, marketing, record keeping, and leasing
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
Jodeeo Trucking
04.2008 - 09.2011
Supervised team of 15
Assisted in the recruitment process, conducting interviews and onboarding new employees
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Property Manager
Patman Switch Apartments
02.2006 - 04.2008
Highlighted leadership qualities and exemplified proven ability to manage individuals from varying backgrounds
Generated repeat leasing through effective service and time management
Maintained within budget and increased revenue
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
Followed up on delinquent tenants and coordinated collection procedures.