Trevor J. Gentner
Las Vegas
Summary
Talented management bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Dedicated resort life professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best meet customer needs while staying aligned with company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rental and Retail Supervisor
Sugar Bowl Ski Resort
11.2021 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Established rapport within the community through networking events, establishing a loyal clientele base for repeat business.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
Shop Supervisor
Gravity Sports
11.2019 - 10.2021
- Managed a team of technicians, delegating tasks efficiently to maximize performance and meet deadlines.
- Mentored junior staff members, providing guidance on best practices in repair techniques and equipment handling.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
Rental Technician
Brian Head Ski Resort
11.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the rental process.
- Streamlined equipment maintenance for increased reliability and improved customer experience.
- Assisted customers with selecting appropriate rental equipment based on their needs and preferences.
- Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
- Greeted customers at rental counter and initiated communication to determine service needs.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05.2018
Skills
- Store Organization
- Task Delegation
- Employee Motivation
- Inventory Control
- Customer Service Management
- Goal Setting and Achievement
- Scheduling and timekeeping
- Inventory Management
- Performance monitoring
- Complaint resolution
- Critical Thinking
- Payroll Administration
Certification
Certified Master Boot Fitter through MasterFit Inc
Timeline
Rental and Retail Supervisor
Sugar Bowl Ski Resort
11.2021 - Current
Shop Supervisor
Gravity Sports
11.2019 - 10.2021
Rental Technician
Brian Head Ski Resort
11.2018 - 03.2019
High School Diploma -
Sierra Vista High School
Certified Master Boot Fitter through MasterFit Inc
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