Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tjiarrika Payne

Dallas,TX

Summary

Experienced professional with 3+ years of expertise in document analysis, record examination, and compliance review. Skilled in researching title records, resolving discrepancies, and preparing detailed reports with precision. Adept at working under pressure in fast-paced, deadline-driven environments while maintaining exemplary customer service. Self-motivated, detail-oriented, and equipped with strong problem-solving and communication skills to ensure accuracy and efficiency in title examination processes.

Overview

4
4
years of professional experience

Work History

Underwriter

State Farm
01.2024 - Current
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Provides underwriting support, counsel, and authorization to company personnel, agents, and customer(s), related to the issuance of real estate title insurance commitments and policies.
  • Utilizes underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance.
  • Made approval and denial recommendations by determining accurate risk levels.

Annuity Specialist

Mass Mutual Financial
11.2023 - Current
  • Examined complex records to verify the accuracy and completeness of legal documentation.
  • Conducted in-depth analysis of financial and property-related documents to ensure compliance with industry standards and regulations.
  • Collaborated with internal teams to resolve discrepancies, clarify missing information, and prepare detailed reports.
  • Applied strong problem-solving and critical thinking skills to identify errors and propose corrective actions.

Licensed Insurance Sales Agent

Progressive Insurance
04.2021 - 11.2023
  • Delivered exceptional customer service by handling high-volume inbound calls, assisting clients with inquiries, and resolving concerns efficiently.
  • Utilized consultative selling techniques to assess client needs and provide tailored insurance policy solutions, ensuring optimal coverage.
  • Consistently exceeded sales targets by building rapport with clients and clearly communicating the benefits of available insurance options.
  • Maintained comprehensive knowledge of policies and procedures to ensure accurate and compliant policy creation.
  • Demonstrated strong attention to detail in processing client information, reviewing policy documents, and ensuring accuracy in all transactions.
  • Built trust and long-term relationships with clients by addressing their questions and concerns, resulting in high levels of customer satisfaction and retention.

Education

Bachelor of Arts -

Southern New Hampshire University
Hooksett, NH
12-2025

Skills

  • Title examination and chain-of-title analysis
  • Proficient in researching public records and legal documentation
  • Expertise in resolving discrepancies and identifying missing information
  • Strong understanding of legal descriptions and mapping
  • Highly analytical with strong critical thinking skills
  • Detail-oriented with a quality-driven approach
  • Exceptional verbal and written communication skills
  • Proficient in Microsoft Office Suite, title software, and online research platforms
  • Self-motivated and skilled at remote work in fast-paced environments

Timeline

Underwriter

State Farm
01.2024 - Current

Annuity Specialist

Mass Mutual Financial
11.2023 - Current

Licensed Insurance Sales Agent

Progressive Insurance
04.2021 - 11.2023

Bachelor of Arts -

Southern New Hampshire University

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