(T.J.) Timothy Timothy

Provides the following for multiple locations:

• Responsible for sales, business development, employee/branch staff development, client services coordination, staffing & planning, networking & community partnerships, and operating within budgetary parameters.
  
• Manage the business growth and development process, including managing multiple territories, conducting marketing campaigns, identifying leads, conducting cold and canvass calls, setting appointments, making presentations, performing client intakes, and closing sales to grow market position.

• Ensure sales targets are met, identifying competitor’s strengths and weaknesses, manage territory to ensure efficient sales and growth for the branch.

• Recruit, select, hire and onboard branch and direct care staff.

• Ensure client and employee satisfaction by analyzing data collected through quality management software, developing and implementing satisfaction programs.
  
• Analyze monthly financial statements and implement strategies to increase profitability; manage operating expenses to maximize contribution; execute the branch’s budget.
  

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Resolved various issues impacting sales management and business operations.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
• Assisted with reception duties like scheduling patients and completing follow up calls.
• Prepared patients to meet with physical therapists.
• Executed interventions of modalities or exercise as directed by therapist or assistant.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
• Utilized gait belts, lifts, or slings to safely move and transfer patients.
• Communicated with physicians to provide updates on patient care.
• Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.